General Manager

druryhotels; Phoenix (AZ); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Work-life balance

Career growth

Health benefits

401(k) plan

Award-winning workplace

Quarterly bonuses

Semi-annual bonus

Job summary

Drury Hotels in Phoenix seeks a General Manager to lead all hotel departments, delivering exceptional guest service and maintaining brand standards.

You will recruit, train, and coach teams, drive budgets and performance metrics, and foster a culture of continuous improvement through strong leadership and guest-focused decision making.

The role offers robust benefits and opportunities for career growth within a supportive, award-winning workplace.

Qualifications

• Bachelor’s degree in hospitality, business, or related field preferred.
• Minimum of three-year supervisory experience with demonstrated leadership success. Hotel experience preferred.
• Passion to serve others and exceed our guests’ expectations.
• Ability to recruit, train, develop, and coach team members

Responsibilities

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service.
• Recruit, train, develop, and coach team members to excel in their career growth.
• Deliver on key business metrics of quality, service, profitability, and team.
• Assist in developing an annual operating budget and ensure the hotel meets and or exceeds expectations.
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures.
• Apply strong critical thinking skills to adeptly navigate challenging situations, proactively address issues, and demonstrate commitment to continuous improvement

Skills

Leadership

Guest service

Team development

Education

Bachelor’s degree in hospitality, business, or related field

Job description

Property Location:

2335 W. Pinnacle Peak Road - Phoenix, Arizona 85027

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement - Company-matched 401(k)

• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

• Incentives - Quarterly bonuses (we succeed together!) based on hotel results

• Incentives - This position is eligible for a semi-annual bonus based on hotel and company performance

As experts in hotel operations creating memorable guest experiences, Drury Hotels Company’s General Managers support our vision, core values and goals by taking exceptional care of our team members who take exceptional care of our guests.

WHAT YOU WILL DO

Expect to be appreciated for who you are and recognized for what you do. Smiles included. As part of Drury Hotels Hotel Operations Leadership team, you will:

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service

• Recruit, train, develop, and coach team members to excel in their career growth

• Deliver on key business metrics of quality, service, profitability, and team

• Assist in developing an annual operating budget and ensure the hotel meets and or exceeds expectations.

• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures

• Apply strong critical thinking skills to adeptly navigate challenging situations, proactively address issues, and demonstrate commitment to continuous improvement

WHAT WE EXPECT OF YOU

• Passion to serve others and exceed our guests’ expectations

• Bachelor’s degree in hospitality, business, or related field preferred

• Minimum of three-year supervisory experience with demonstrated leadership success. Hotel experience preferred