Assistant General Manager

LTD Hospitality Group; Norfolk (VA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Job summary

LTD Hospitality Group is seeking highly motivated, strategic leaders with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire associates to cultivate an exceptional guest experience.

If you are looking for an exciting career with unlimited opportunities to thrive within LTD’s growing portfolio of properties, we have an immediate opening for you to join our team as an Assistant General

Qualifications

• Associate or Bachelor’s degree in Hotel & Restaurant Management, Business Administration, Finance or related major preferred or the equivalent work experience.
• Minimum of 2 years in a supervisory capacity within a hotel environment.
• Strong communication skills, written and verbal, with a diverse audience including Guests, Associates, Management & Vendors.
• Ability to work a flexible schedule including nights, weekends, holidays and on-call as hotel operates 24/7.
• Computer literate with solid command of Microsoft Office and hotel brand software systems.
• Valid driver’s license and reliable transportation.
• Energetic, self-motivated leader with strong work ethic and open-door policy.

Responsibilities

• Support the General Manager in all aspects of hotel operations, guest and associate satisfaction, and financial performance.
• Create and nurture a hotel environment emphasizing motivation, teamwork and high service standards.
• Interview, screen and hire applicants; process new hire paperwork and train staff.
• Assist in scheduling and ensure staffing meets guest hours/room goals.
• Assist in developing hotel budgets and capital expenditure plans; monitor costs vs. guest satisfaction.
• Ensure policy compliance and maintain brand standards across departments.
• Develop cross-training opportunities and support personnel actions as needed.

Skills

Supervisory experience

Interpersonal skills

Flexibility schedule

Computer literacy

Microsoft Office

Communication skills

Team leadership

Education

Associate or Bachelor’s degree in Hotel & Restaurant Management

Business Administration

Finance or related major

Tools

Hotel brand software system

Microsoft Office applications

Job description

Benefits:

• Health insurance
• Paid time off
• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts

LTD Hospitality Group is seeking highly motivated, strategic leaders with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire associates to cultivate an exceptional guest experience. If you are looking for an exciting career with unlimited opportunities to thrive within LTD’s growing portfolio of properties, we have an immediate opening for you to join our team as an Assistant General Manager.

The Assistant General Manager is responsible for supporting the General Manager with responsibilities for all aspects of the operation including guest & associate satisfaction, financial performance, sales & revenue generation.

• Create & nurture a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing service.
• Handle any guest problem or complaint in a professional and courteous manner.
• Interview, screen & hire applicants as needed due to hotel staffing needs. Process new hire paperwork for all hotel Associates and provide job training to increase knowledge & skill level.
• Develop cross training opportunities for the Associates throughout the hotel.
• Recommend & initiate personnel actions to include promotions, transfers, discharges and disciplinary measures.
• Input weekly payroll into the company timekeeping system and comply with all Payroll Department deadlines.
• Assist & teach the team scheduling (using scheduling tool) against guest hours/occupied room goals. Ensuring staffing levels are appropriate to exceed guest expectations.
• Assist the General Manager in developing hotel budgets and capital expenditure plans.
• Utilize budgets to teach Department Managers and Team Supervisors how to understand financial objectives while balancing costs with guest satisfaction & quality.
• Have knowledge and understanding of all department policies and procedures, and communicate and enforce all policies fairly and consistently with staff.
• Ensure that all brand standards are meet and maintained in each department.
• Analyze & resolve work barriers.
• Interpret company policies and provide a safe work environment by ensuring compliance with safety programs and job safety analysis.
• Responsible for hotel accident prevention programs.
• Have a sound knowledge of all emergency procedures.
• Have a working knowledge of the maintenance & operating procedures of all departmental equipment.
• Other & all duties, projects and tasks as assigned.

Required Knowledge, Skills, And Abilities (KSAs)

• Associate or Bachelor’s degree in Hotel & Restaurant Management, Business Administration, Finance or related major preferred or the equivalent work experience.
• Minimum of 2 years in a supervisory capacity within a hotel environment.
• Must have good interpersonal skills with the ability to communicate effectively both verbally and in writing. Must be able to clearly articulate ideas to a diverse audience to include Guests, Associates, Management & Vendors.
• Must be able to work a flexible schedule to meet hotel needs that include nights, weekends & holidays and be on-call as needed as the hotel operates 24 hours per day, non-stop year long.
• Must have a computer literate and possess a solid command of all Microsoft Office applications & brand systems.
• Must have a valid driver’s license and dependable transportation.
• Energetic, self motivated leader with strong work ethic required.
• Maintain an open door policy.
• Computer proficiency to include Excel, Word, Outlook and a hotel brand software system.

LTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt and InterContinental Hotel Group flags.

LTD’s core values focus on people, relationships and opportunities. The LTD culture was established by the founding partners and to this day continues to guide the successful performance and profitability of our hotels, while maintaining the highest standards of quality, service and cleanliness.

The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.

Great Benefits

• Medical, Dental, Vision & 401 (k) with company match
• Long Term Disability Insurance
• Voluntary Short Term Disability Insurance
• Life & Accidental Death Insurance
• Hotel Discounts
• Paid Time Off
• Training and Development Opportunities and Much More!

LTD is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.