Hotel Operations Leader: Guest Experience & Growth

Santa Clara Development Corporation; New Mexico; On-site; USD 55,000 - 75,000; Full time

Job summary

Santa Clara Development Corporation is seeking an experienced Hotel Operations Manager to coordinate and direct all activities related to hotel operations, ensuring smooth and efficient service in line with company policy.

You will lead front desk, housekeeping and related departments, develop strategic and financial plans, monitor inventory, and drive guest satisfaction while maintaining security and emergency procedures. Strong supervisory experience is essential.

Qualifications

• Minimum 2 years of hotel supervisory experience.
• Ability to supervise Front Desk, Housekeeping and related teams.
• Strong organizational, budgeting and reporting skills.

Responsibilities

• Creates, develops and implements an effective organizational strategy for the Hotel to maximize guest service and satisfaction.
• Develops short and long-term financial and operational plans aligned with hotel objectives; oversees Front Desk, Housekeeping, Rooms, and House Persons.
• Maintains inventory controls for equipment, cleaning supplies, linen and guest amenities; monitors consumption and replenishment.
• Coordinates Housekeeping staff to perform their duties and supports other areas as needed.
• Inspects work areas for cleanliness, safety hazards and maintenance issues; coordinates timely resolution.
• Manages room inventory to optimize occupancy and ADR; strives for budgeted revenues and profitability.

Skills

Hotel management

Team leadership

Operations planning

Guest service

Budgeting

Job description

Santa Clara Development Corporation is seeking an experienced Hotel Operations Manager to coordinate and direct all activities related to hotel operations, ensuring smooth and efficient service in line with company policy.

You will lead front desk, housekeeping and related departments, develop strategic and financial plans, monitor inventory, and drive guest satisfaction while maintaining security and emergency procedures. Strong supervisory experience is essential.