Hotel Operations Leader: Guest Experience & Growth

Hotel Northland, Autograph Collection; Green Bay (WI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Insurance enrollment from day 1

Paid time off from day 1

Holiday pay from day 1

401(k) enrollment after 30 days

Hotel and travel discounts

Professional development

Job summary

First Hospitality seeks a Hotel Manager/Director of Operations to oversee the entire property, including front office, housekeeping, food services, and maintenance. You will determine whether emphasis lies in Food & Beverage or Rooms operations, while shaping a guest-centered culture and a best-in-class team.

You will lead hiring, training, and retention efforts, manage profitability through resource use, and ensure guest satisfaction.

Qualifications

• 5+ years of hotel management experience, preferably with the same brand.
• Clear demonstration of specialized expertise in either Food & Beverage or Rooms operations.
• Experience or involvement with sales and revenue management preferred.
• Bachelor's degree or equivalent education and experience required.
• Valid driver's license

Responsibilities

• Proactively address guest concerns by ensuring accessible amenities and services.
• Collaborate with sales and revenue management to optimize revenue.
• Control purchasing to manage expenses.
• Hire, train, and motivate hotel team to meet guest expectations.
• Foster a diverse and inclusive environment for guests and associates.
• Lead the hotel team by example and uphold company culture.
• Coordinate with departments to ensure supplies and tools are available.
• Respond to emergencies and communicate procedures to guests.

Skills

Hotel management

Budget management

Staff leadership

Communication

Problem-solving

Education

Bachelor's degree

Tools

Microsoft Office

Job description

First Hospitality seeks a Hotel Manager/Director of Operations to oversee the entire property, including front office, housekeeping, food services, and maintenance. You will determine whether emphasis lies in Food & Beverage or Rooms operations, while shaping a guest-centered culture and a best-in-class team.

You will lead hiring, training, and retention efforts, manage profitability through resource use, and ensure guest satisfaction.