Operations Manager

ADP, Inc.; Westfield (IN); On-site; USD 68,000 - 70,000; Full time

Job summary

ADP, Inc. in Westfield, IN is seeking an experienced Hotel Operations Manager to lead day-to-day hotel operations and ensure exceptional guest experiences. The role requires strong leadership, a strategic mindset, and a solid understanding of hotel management.

The ideal candidate will oversee multiple departments, drive efficiency, and maintain high service standards, including F&B and brand alignment. Weekend and holiday availability may be required.

Qualifications

• Proven experience in hotel operations management with leadership.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to drive revenue growth and optimize operational efficiency.
• F&B experience is required; Marriott experience a plus but not required.

Responsibilities

• Oversee and coordinate daily hotel operations to ensure a seamless guest experience.
• Develop and implement operational policies and procedures to enhance efficiency and service quality.
• Collaborate with department heads, including front desk, housekeeping, Maintenance and food and beverage, to optimize workflows.
• Monitor and analyze guest satisfaction surveys and reviews, implementing improvements as needed.
• Train, motivate, and lead a diverse team to deliver exceptional service and uphold brand standards.
• Handle guest concerns with professionalism and a commitment to resolution.

Skills

Leadership

Analytical skills

Communication

Revenue growth

Hotel operations

F&B experience

Flexibility

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Manager

Full Time Westfield, IN, US

23 days ago Requisition ID: 1018

Salary Range: $68,000.00 To $70,000.00 Annually

Job Description

We’re looking for an experienced and dynamic Hotel Operations Manager to lead and oversee the day-to-day operations of our hotel. As the Hotel Operations Manager, you will play a crucial role in ensuring the smooth and efficient functioning of various departments, providing exceptional guest experiences, and maintaining high standards of service.

The ideal candidate should have strong leadership skills, a strategic mindset, and a deep understanding of hotel management.

Responsibilities

• Oversee and coordinate daily hotel operations to ensure a seamless guest experience


• Develop and implement operational policies and procedures to enhance efficiency and service quality


• Collaborate with department heads, including front desk, housekeeping, Maintenance and food and beverage, to optimize workflows


• Monitor and analyze guest satisfaction surveys and reviews, implementing improvements as needed


• Train, motivate, and lead a diverse team to deliver exceptional service and uphold brand standards


• Handle guest concerns with professionalism and a commitment to resolution

Requirements and Skills

• Proven experience in hotel operations management, with a track record of successful leadership


• Strong analytical and problem-solving skills


• Excellent communication and interpersonal abilities


• Demonstrated ability to drive revenue growth and optimize operational efficiency


• Leadership and team management skills, fostering a positive and collaborative work environment


• Flexibility to work irregular hours, weekends, and holidays as needed


• Commitment to delivering exceptional guest experiences and maintaining high standards of service


• F&B experience is required


• Marriott experience a plus but not required