Front Office Shift Leader — Guest Experience & Ops

Socket.dev; New Jersey; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Free meal on shift

Training & Development

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k)

Life Insurance (Basic, Voluntary &

Paid Time Off

Free Parking

Job summary

Socket.dev is seeking a Shift Manager Front Office to oversee front desk operations during your assigned shift, ensuring exceptional guest service, smooth team performance, and adherence to the hotel’s policies. You will help hire, train, schedule, coach staff; resolve guest concerns; coordinate with other departments; monitor lobby and front desk transactions; and maintain inventory of supplies.

Must have 3+ years in Front office and excellent leadership, communication, and problem-solving

Qualifications

• 3+ years of experience in Front Office operations.
• Customer service experience required.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to communicate in English (read, write, speak).
• High school diploma or equivalent; hospitality degree preferred.

Responsibilities

• Assists Front Office Manager in hiring, scheduling, training and coaching of staff.
• Address and resolve escalated guest concerns promptly and professionally.
• Assign tasks and manage scheduling to meet operational needs.
• Ensure front desk staff run smoothly, efficiently and productively during shifts.
• Communicate with other managers and departments about guest or operational concerns.
• Monitor hotel availability and inventory of front desk supplies and equipment.
• Ensure accurate processing of financial transactions and reports.
• Monitor lobby areas for cleanliness and guest comfort.
• Facilitate prompt and courteous check-in/check-out across departments.
• This role may issue comps but not to the level requiring a casino key employee license per NJ CASINO CONTROL ACT.

Skills

Front office operations

Customer service

Leadership

Communication

Organizational skills

Problem solving

English proficiency

Scheduling & staffing

Team management

Education

High school diploma or equivalent (hospitality degree preferred)

Tools

HMS

SYNKROS

Job description

Socket.dev is seeking a Shift Manager Front Office to oversee front desk operations during your assigned shift, ensuring exceptional guest service, smooth team performance, and adherence to the hotel’s policies. You will help hire, train, schedule, coach staff; resolve guest concerns; coordinate with other departments; monitor lobby and front desk transactions; and maintain inventory of supplies.

Must have 3+ years in Front office and excellent leadership, communication, and problem-solving