Hotel Operations Leader & Guest Experience Coach

Spire Hospitality; Selma (AL); On-site; USD 75,000 - 110,000; Full time

Job summary

St. James Hotel in Selma, AL, seeks an experienced General Manager to lead daily operations, uphold exceptional guest service, and ensure strict adherence to hotel policies.

You will oversee front office, accounting, payroll, and labor compliance, and serve as GM in their absence while inspiring a team to create memorable guest experiences. Bachelor’s degree in Hospitality Management or related field is preferred; 2–5 years in large full‑service hotels with supervisory experience is required.

Qualifications

• Bachelor's degree in Hospitality Management or related field is preferred.
• Minimum 2–5 years of hotel management experience with front office operations, accounting and labor laws.
• Experience with large full-service hotels and proven supervisory experience.
• Strong understanding of guest services, accounting, and labor laws.
• Experience handling guest complaints and resolving conflicts professionally.
• Familiarity with PMS and MS Office; OnQ/PEP experience a plus.
• Budgeting and financial reporting experience advantageous.

Responsibilities

• Analyze guest feedback and service metrics to coach staff on enhancing service delivery, nurturing a culture of continuous improvement and accountability.
• Oversee accounting, auditing, and cashiering staff, maintaining accurate payroll and personnel records as determined by the Corporate Office.
• Communicate effectively, providing clear direction to staff while fostering strong relationships across departments to enhance collaboration and guest experiences.
• Supervise cost and inventory controls to maintain budgetary goals, ensuring that we operate efficiently while delighting our guests.
• Maintain composure during emergency situations, using sound judgment to implement detailed steps for resolution.
• Collaborate with the General Manager to establish and monitor operational policies, ensuring profitability and consistency across hotel functions.
• Plan and participate in various hotel meetings to foster teamwork and drive continuous improvement initiatives.

Skills

PMS knowledge

Leadership

Budgeting

Customer service

Microsoft Office

Education

Bachelor's degree in Hospitality Management or related field

Tools

OnQ PMS

PEP PMS

Job description

St. James Hotel in Selma, AL, seeks an experienced General Manager to lead daily operations, uphold exceptional guest service, and ensure strict adherence to hotel policies.

You will oversee front office, accounting, payroll, and labor compliance, and serve as GM in their absence while inspiring a team to create memorable guest experiences. Bachelor’s degree in Hospitality Management or related field is preferred; 2–5 years in large full‑service hotels with supervisory experience is required.