Front Desk & Guest Experience Specialist

St James Hotel, Selma; Selma (AL); On-site; USD 17,000 - 23,000; Part time

Benefits offered by this job

Early pay

Dental

Vision

Pet discount

Identity theft protection

Pre-paid legal support

Flex spending accounts

401K matching

Life insurance

Disability insurance

Paid time off

Wellness programs

Hotel discounts

Job summary

The St. James Hotel in Selma, AL, is seeking a friendly Front Desk Associate to warmly welcome guests and deliver exceptional service throughout their stay.

You will handle check-ins/check-outs, respond to guest questions, and coordinate with the front desk team to ensure seamless experiences. Prior front desk and customer service experience is preferred, and proficiency with MS Office and PMS systems is a plus. This part-time role includes a comprehensive benefits package.

Qualifications

• High school diploma or equivalent.
• 1 year front desk experience in hotels.
• 1 year customer service or guest-facing role.
• Experience with MS Office and computer use.

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests.
• Respond promptly and effectively to guest questions and requests.
• Streamline the check-in and check-out process for guests.
• Answer incoming phone calls with promptness and professionalism.
• Excel at multitasking in a dynamic environment.
• Resolve guest concerns with attentive service recovery.

Skills

Guest service

Communication

Multitasking

Education

High school diploma

Tools

MS Office (Outlook/Word/Excel)

PMS systems

Job description

The St. James Hotel in Selma, AL, is seeking a friendly Front Desk Associate to warmly welcome guests and deliver exceptional service throughout their stay.

You will handle check-ins/check-outs, respond to guest questions, and coordinate with the front desk team to ensure seamless experiences. Prior front desk and customer service experience is preferred, and proficiency with MS Office and PMS systems is a plus. This part-time role includes a comprehensive benefits package.