Guest Experience Specialist - Hotel Front Desk
Spirehotels
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Benefits offered by this job
Job summary
St. James Hotel in Selma, AL is seeking a friendly Front Desk Associate to warmly welcome guests and ensure a seamless stay. The position offers a comprehensive part-time benefits package, including earned wage access, dental and vision coverage, 401K, and hotel discounts.
You will be the first and last impression, guiding guests from check-in to check-out with professionalism. Ideal candidates have at least one year in front desk or guest-facing roles, comfort with MS Office, and a willingness
Qualifications
- High school diploma or its equivalent.
- One year front desk experience in hotels preferred.
- One year experience in a customer service or guest-facing role required.
- Proficient with MS Office; PMS experience a plus.
Responsibilities
- Deliver unparalleled service, courtesy, and care to our guests.
- Respond promptly and effectively to guest questions and requests.
- Streamline the check-in and check-out process for guests.
- Answer incoming phone calls with promptness and professionalism.
- Excel at multitasking in a dynamic environment.
- Resolve guest concerns with attentive service recovery.
Skills
Education
Tools
Job description
St. James Hotel in Selma, AL is seeking a friendly Front Desk Associate to warmly welcome guests and ensure a seamless stay. The position offers a comprehensive part-time benefits package, including earned wage access, dental and vision coverage, 401K, and hotel discounts.
You will be the first and last impression, guiding guests from check-in to check-out with professionalism. Ideal candidates have at least one year in front desk or guest-facing roles, comfort with MS Office, and a willingness
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