Guest Experience Concierge — Front Desk

Spire Hospitality; Selma (AL); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Early pay

Medical insurance

Dental

Vision

Pet discount

Identity theft protection

Pre-paid legal

Flexible spending accounts

401K match

Life insurance

Short/long-term disability

Paid time off

Wellness programs

Hotel discounts

Job summary

Spire Hospitality is seeking a Front Desk Associate at The St. James Hotel in Selma, AL. You will warmly welcome guests, manage check-ins/outs, and provide exceptional service to ensure memorable stays.

Requirements include a high school diploma, at least one year of front desk or guest-facing experience, and comfort with MS Office and PMS systems. Previous hospitality experience and strong communication are a plus.

Qualifications

• One year of Front Desk experience in hotels or guest-facing roles preferred.
• Experience in customer service or hospitality required.
• Proficiency with MS Office applications (Outlook, Word, Excel).
• Familiarity with property management systems (PMS) is a plus.

Responsibilities

• Deliver courteous, proactive service to guests throughout their stay.
• Assist guests with check-in/check-out and inquiries.
• Answer calls promptly and handle requests efficiently.
• Multitask effectively in a busy front desk environment.
• Resolve guest concerns with calm, professional service recovery.

Skills

Front desk experience

Customer service

MS Office (Outlook, Word, Excel)

PMS systems

Education

High school diploma

Tools

MS Suite

Job description

Spire Hospitality is seeking a Front Desk Associate at The St. James Hotel in Selma, AL. You will warmly welcome guests, manage check-ins/outs, and provide exceptional service to ensure memorable stays.

Requirements include a high school diploma, at least one year of front desk or guest-facing experience, and comfort with MS Office and PMS systems. Previous hospitality experience and strong communication are a plus.