Hotel Operations Leader | Guest Experience Champion

Fairfield Napa Residence Inn by Marriott; Fairfield (CA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Employee hotel discounts

Daily Pay option

Medical, Dental, Vision, 401(k), and–?

Profit Sharing

Paid Vacation

Job summary

The Fairfield Napa Residence Inn by Marriott is seeking an Assistant General Manager to partner with the General Manager in overseeing daily hotel operations and ensuring exceptional guest experiences. You will drive financial performance, engage the team, and maintain brand standards in a fast-paced environment.

This leadership role requires developing associates, managing staffing and payroll, and partnering with departments to maximize occupancy and revenue while upholding service excellence.

Qualifications

• One year or more of hotel leadership experience preferred, ideally in a Select Service or Extended Stay environment.
• Previous Assistant General Manager, Operations Manager, or Front Office Manager experience preferred.
• Marriott brand experience strongly preferred.
• Knowledge of hotel operations, scheduling, inventory management, ordering, and labor management.
• Strong leadership, communication, problem-solving, and organizational skills.
• Passion for delivering exceptional guest service and developing successful teams.
• Valid driver's license.
• Flexible schedule, including evenings, weekends, and holidays as business demands.
• Associate degree in Hospitality Management, Business, or a related field preferred, or an equivalent combination of education and experience.

Responsibilities

• Assist in leading the daily operations of the hotel while maintaining exceptional guest satisfaction.
• Supervise, coach, and develop associates to ensure outstanding service and operational excellence.
• Recruit, interview, onboard, train, and retain talented team members.
• Conduct brand-specific, operational, and safety training.
• Assist with scheduling, staffing, labor management, and payroll oversight.
• Support performance management through coaching, evaluations, recognition, and corrective action when necessary.
• Ensure compliance with company policies, brand standards, safety procedures, and operating guidelines.
• Resolve guest concerns quickly and professionally to create memorable guest experiences.

Skills

Leadership

Guest service

Communication

Problem solving

Education

Associate degree in Hospitality Management, Business, or related field

Job description

The Fairfield Napa Residence Inn by Marriott is seeking an Assistant General Manager to partner with the General Manager in overseeing daily hotel operations and ensuring exceptional guest experiences. You will drive financial performance, engage the team, and maintain brand standards in a fast-paced environment.

This leadership role requires developing associates, managing staffing and payroll, and partnering with departments to maximize occupancy and revenue while upholding service excellence.