Assistant General Manager: Lead Ops, Service & Growth to GM

Total-Management-Systems-1; Albuquerque (NM); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Hotel Discounts

Career growth

Health benefits

401(k) program

Paid time off

Job summary

Total Management Systems is seeking a motivated Assistant General Manager for the Fairfield Inn & Suites by Marriott. This hands-on leadership role requires a passion for service and the ability to thrive in a fast-paced hotel environment.

You will oversee daily operations, mentor team members, and ensure exceptional guest experiences while enjoying benefits like health care, 401(k) matching, and hotel discounts. This is your opportunity to grow your career in hospitality!

Qualifications

• 2–3 years of hotel experience, including 1+ year in a leadership role.
• Strong knowledge of front desk operations and hotel accounting/audit practices.
• Excellent communication, team leadership, and guest service skills.
• Proficiency with Microsoft Office and hotel PMS (e.g., Hilton or Marriott systems).
• Availability for flexible scheduling, including nights, weekends, and holidays.
• Ability to walk and be on your feet for long durations up to 8 hours.

Responsibilities

• Lead daily operations and serve as a liaison between departments and the General Manager.
• Supervise front desk agents and ensure excellent guest service.
• Assist in hiring, training, and evaluating team members.
• Prepare schedules, run reports, and assist in budgeting and forecasting.
• Assist in invoicing accounts receivable and ordering supplies.
• Monitor and maintain inventory and support financial controls.
• Conduct daily property walks and inspections.

Skills

Hotel operations

Team leadership

Guest service

Communication

Microsoft Office

Hotel PMS

Job description

Total Management Systems is seeking a motivated Assistant General Manager for the Fairfield Inn & Suites by Marriott. This hands-on leadership role requires a passion for service and the ability to thrive in a fast-paced hotel environment.

You will oversee daily operations, mentor team members, and ensure exceptional guest experiences while enjoying benefits like health care, 401(k) matching, and hotel discounts. This is your opportunity to grow your career in hospitality!