Hotel Operations Leader: Elevate Guest Experience & Profit

Aloft Nola; New Orleans (LA); On-site; USD 90,000 - 150,000; Full time

Job summary

Aloft Nola in New Orleans seeks a Director of Operations to oversee all aspects of hotel operations, financial performance, and guest experience. You will support the GM, set budgets, and drive revenue while ensuring staff development and compliance with brand standards.

The role requires strong leadership, strategic thinking, and hands-on management in a fast-paced hospitality environment. Travel is limited, and the position emphasizes guest satisfaction and operational excellence.

Qualifications

• Minimum 5 years of management experience.
• Bachelor’s degree or equivalent work experience, or a combination of education and experience.
• Computer literacy and financial management required.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Able to resolve guest, supervisor, and associate conflicts.
• Demonstrated leadership skills to hold direct reports accountable for results in sales, marketing, financial results, and operational effectiveness.
• Excellent communication skills with owners, associates, and guests.
• Strong motivator with a positive, approachable personality.
• Demonstrated skill to multi-task, follow-through, and re-prioritize as necessary to ensure deadlines are met.
• Strong attention to detail, proven ability to meet deadlines, and exceptional follow-up ability.
• Willingness to travel on a limited basis.

Responsibilities

• Maintains and manages the proper practice of standard operating procedures.
• Tactically works with Sales, Engineering, Housekeeping, Accounting and Reservations to maximize guest satisfaction.
• Develop and implement controls for expense management.
• Ensure staff is utilizing labor management tools to schedule and control labor costs.
• Tour the operational department’s daily making adjustments as needed with each department head
• Provide assistance to GM in meeting all financial review dates and corporate directed programs in a timely fashion.
• Hold a monthly financial review with all department managers, and available supervisors.
• Ensure that all department heads maintain budgeted productivity levels established by HRIL as well as maintaining a standard checkbook accounting procedures.
• Ensure that training in service standards is taking place in each department on a regular basis.
• Assist in creating a positive team-oriented environment, which focuses on the guest through employee development and motivation.
• Inspect rooms regularly (weekly at a minimum) with both the Director of Housekeeping and Director of Engineering.
• Assist the GM with forecasting monthly the hotel’s financial position by estimating revenues and line-by-line expenses. Analyze previous projected data to generate an accurate re-forecast.
• Prepare and conduct all management interviews and follow hiring procedures according to hotel standards.
• Ensure that all managers are in compliance with the standards of their interviewing and hiring procedures for departmental staff.
• Ensure that all employees receive fair and equitable treatment according to hotel standards.
• Meet all clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
• Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit.
• Stay visible in the public areas during peak times, greeting guests and offering assistance as needed.
• Plan alongside and assist the GM with conducting monthly credit meetings and take an active role in the hotel credit and collection policies.
• Complete required corporate training modules and become certified to train those as required.
• Ensure that all scheduled meetings take place on the property.
• Ensure that all operational SOP’s are being followed and executed properly.
• Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures.
• Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings. Ensure compliance of brand standard operating procedures and policies.
• Interview, hire, train, develop, recommend performance evaluations, resolve problems and recommend discipline and/or termination when appropriate of staff members.
• Comply with attendance rules and be available to work on a regular basis.
• Responsible for the hotel operation in the absence of the General Manager.
• Note: Other duties as assigned by General Manager

Job description

Aloft Nola in New Orleans seeks a Director of Operations to oversee all aspects of hotel operations, financial performance, and guest experience. You will support the GM, set budgets, and drive revenue while ensuring staff development and compliance with brand standards.

The role requires strong leadership, strategic thinking, and hands-on management in a fast-paced hospitality environment. Travel is limited, and the position emphasizes guest satisfaction and operational excellence.