OPERATIONS MANAGER

G & B HOTEL EMPLOYEE LEASING LLC; Baltimore (MD); On-site; USD 60,000 - 70,000; Full time

Job summary

Residence Inn Baltimore - Baltimore, MD is seeking an experienced Hotel Operations Manager to lead day-to-day operations, ensuring exceptional guest experiences and adherence to brand standards. You will partner with department leaders to optimize front office, housekeeping, F&B, maintenance, and guest services while driving teamwork and financial performance.

Responsibilities include coaching department managers, monitoring guest satisfaction, managing staffing and scheduling, and ensuring

Qualifications

• Previous hotel front office leadership experience is required.
• Strong communication, leadership, and problem solving skills are essential.
• Organized, dependable, and detail oriented.
• Familiarity with hotel systems and reporting tools is preferred.
• Able to multitask and stay professional under pressure.

Responsibilities

• Oversee daily hotel operations to ensure guest satisfaction and efficiency.
• Lead, coach, and support department managers and teams across hotel operations.
• Monitor guest satisfaction scores and drive service improvements.
• Address guest concerns promptly and professionally.
• Ensure compliance with policies, brand standards, safety and procedures.
• Manage staffing, scheduling, development, and performance.
• Review reports, labor costs, revenues, and expenses to support goals.
• Coordinate across departments for seamless service delivery.
• Maintain property appearance, cleanliness, maintenance, and guest experience.
• Assist with budgeting, forecasting, inventory and cost controls.
• Support recruitment, onboarding, and training; serve as MOD as scheduled.
• Foster a positive, guest-focused work environment.

Skills

Front office leadership

Staff coaching

Customer service

Communication

Problem solving

Job description

Job DetailsJob Location: Residence Inn Baltimore - BALTIMORE, MD 21205Position Type: Full TimeSalary Range: $60,000.00 - $70,000.00 SalaryJob Shift: AnyYou are a motivated hospitality leader with a passion for guest satisfaction, operational excellence, and team development. You understand how every department contributes to the guest experience and enjoy creating efficient processes that drive results. If you thrive in a fast-paced hotel environment and love leading teams to success, keep reading.

The Role

As the Hotel Operations Manager, you oversee the day-to-day operations of the hotel to ensure exceptional guest experiences, efficient performance, and adherence to company standards. You work closely with department leaders to support front office, housekeeping, food and beverage, maintenance, and guest services operations while fostering a culture of teamwork, accountability, and hospitality excellence.

What You Will Be Doing

• Oversee daily hotel operations to ensure exceptional guest service and operational efficiency
• Lead, coach, and support department managers and team members across hotel operations
• Monitor guest satisfaction scores and implement service improvement initiatives
• Address and resolve guest concerns promptly and professionally
• Ensure compliance with hotel policies, brand standards, safety regulations, and company procedures
• Manage staffing levels, scheduling, employee development, and performance management
• Review operational reports, labor costs, revenues, and expenses to support business goals
• Coordinate with all departments to ensure seamless communication and service delivery
• Monitor property appearance, cleanliness, maintenance, and overall guest experience standards
• Support budgeting, forecasting, inventory management, and cost-control initiatives
• Assist with recruitment, onboarding, and training programs
• Serve as Manager on Duty as scheduled, including evenings, weekends, and holidays
• Foster a positive, professional, and guest-focused work environment

Why You Will Love It Here

• Opportunity to lead hotel operations and make a direct impact on guest satisfaction
• Professional growth and advancement opportunities within hospitality leadership
• Collaborative and supportive team environment
• Dynamic workplace where every day brings new challenges and opportunities
• Ability to develop teams and drive operational success

Ready to Join the Team

If you are ready to lead hotel operations, inspire teams, and deliver outstanding guest experiences, we would love to meet you.

EOE

QualificationsWhat Makes You You

• Previous hotel front office leadership experience required
• Strong communication, leadership, and problem solving skills
• Organized, dependable, and detail oriented
• Comfortable using hotel systems, reporting tools, and front office processes
• Able to multitask and maintain professionalism under pressure
• Passionate about hospitality and creating excellent guest experiences

Flexible to work any shifts, including holidays and weekends.