Hotel Operations Leader — Assistant General Manager

Highgate; Las Vegas (NV); On-site; USD 80,000 - 110,000; Full time

Job summary

Highgate Hotels is seeking an Assistant General Manager for Courtyard Las Vegas. This role leads revenue and cost controls, guest satisfaction, and staff development while serving as the primary MOD in the GM's absence.

The candidate will oversee departments, train managers, manage budgets, and conduct regular financial reviews to maximize profitability and service standards at the Las Vegas property.

Qualifications

• 5-6 years progressive experience in a hotel.
• Long hours sometimes required.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests.

Responsibilities

• Tour the operating departments daily, making adjustments as needed via department heads.
• Conduct weekly staff meetings, including weekly training sessions presented by managers.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Hold a monthly financial review with all department managers, MID's and available supervisors.
• Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
• Develop managers for future advancement through competency training and corporate sponsored training programs.
• Participate in required M.O.D. coverage as scheduled.
• Maintain direct contact with and monitor the development of management trainees.
• Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
• Oversee and assist in the Highgate Hotel budget process as required.
• Ensure that training in service standards is taking place in each department with Highgate standards.
• Assist in creating a positive team-oriented environment focusing on guest through employee development.
• Inspect rooms regularly with Housekeeping Manager and Property Engineer.
• Ensure complete processing of invoices daily by using the A/P process.
• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly.
• Ensure the cleanliness and maintenance of the property through inspections and preventive maintenance programs.
• Ensure that employees are attentive, friendly, courteous and efficient in interactions with guests and staff.
• Forecast monthly the hotel's financial position and reforecast as needed.
• Prepare and conduct all management interviews and follow hiring procedures per SOPs.
• Interview all prospective final candidates for vacant management positions.
• Perform all Executive Committee performance appraisals and ensure compliance with SOPs.
• Motivate, coach, counsel and discipline all management personnel per SOPs.
• Perform other duties as requested by VP or Regional Director of Operations.
• Meet clients on the property and assist in the sales effort.
• Be in public areas during peak times, greeting guests and offering assistance.
• Ensure procedures for handling the hotel safe and monthly safe audits are followed.

Skills

Hotel management

Job description

Highgate Hotels is seeking an Assistant General Manager for Courtyard Las Vegas. This role leads revenue and cost controls, guest satisfaction, and staff development while serving as the primary MOD in the GM's absence.

The candidate will oversee departments, train managers, manage budgets, and conduct regular financial reviews to maximize profitability and service standards at the Las Vegas property.