Hotel Operations Leader: Assistant General Manager

Hei Hotels Inc.; Alpharetta (GA); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Hotel discounts

Medical and dental benefits

401(k) matching

Paid time off

Job summary

HEI Hotels and Resorts seeks an Assistant General Manager for Home2 Suites Alpharetta to lead all operational managers and drive daily, weekly, monthly and annual action plans, stepping in for the General Manager when required.

The role requires minimum three years of management experience in Rooms and F&B, strong financial acumen, and exceptional communication to resolve conflicts while upholding brand standards and service excellence.

Qualifications

• Minimum three years of management experience, preferably in both Rooms and F&B.
• Computer literacy and financial management experience required.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and long-range planning.
• Able to resolve guest, supervisor, and associate conflicts.
• Effective verbal and written communication skills; adapt communication to different audiences.

Responsibilities

• Lead all operational managers on daily, weekly, monthly and annual action plans.
• Plan and participate in hotel/department meetings; ensure compliance with brand SOPs.
• Develop and manage execution of Rooms/F&B division budgets and revenue forecasts; control expenses.
• Interview, hire, train, develop, evaluate staff; handle discipline and termination as needed.
• As a member of the Executive Committee, help create and execute hotel financial objectives.
• Comply with attendance rules and be available to work regularly.
• Perform other job-related duties as assigned.

Skills

Management experience

Computer literacy

Hotel operations knowledge

Conflict resolution

Communication skills

Job description

HEI Hotels and Resorts seeks an Assistant General Manager for Home2 Suites Alpharetta to lead all operational managers and drive daily, weekly, monthly and annual action plans, stepping in for the General Manager when required.

The role requires minimum three years of management experience in Rooms and F&B, strong financial acumen, and exceptional communication to resolve conflicts while upholding brand standards and service excellence.