Hotel Operations Leader

remingtonhotelscareers; Buffalo (NY); On-site; USD 85,000 - 103,000; Full time

Job summary

Remington Hotels is seeking a Director of Operations to lead guest contact departments, guide department heads, and drive outstanding guest experiences. You will oversee budgeting for operations, monitor room-related systems, and ensure check-in/check-out procedures run smoothly.

You will communicate with guests and staff, coordinate marketing initiatives and housekeeping requests, and participate in executive and safety meetings.

Responsibilities

• Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads.
• Responsible for overall budget approval authority for operational departments.
• Monitor all room related systems that impact the guest directly, to ensure proper procedures are in place and followed, which allow for an outstanding guest experience.
• Communicate with guests and team members both verbally and in writing to answer questions and resolve concerns.
• Facilitate the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations, etc., to ensure understanding by hotel operations of procedures that may have potential impact.
• Ensure guest reservation policies, standards and procedures are met.
• Ensure the effective resolution if any complaints, challenges occur.
• Ensure housekeeping procedures are efficiently followed and any issues are immediately resolved.
• Ensure guest check in/checks out procedures are efficiently followed and any issues immediately resolved.
• Manage and administer the Manager on Duty program, requiring weekend stayover and constant monitoring throughout the hotel and troubleshooting issues.
• Participate in property MOD program, weekly staff meetings, weekly Executive Committee meetings and safety committee meetings.
• Understand and apply the applicable Franchise and management's Standard Operating Procedures.
• Assist with Human Resource's functions including but not limited to employee relations, recruiting, on-boarding, counseling and compliance.
• Perform other duties as assigned

Job description

Remington Hotels is seeking a Director of Operations to lead guest contact departments, guide department heads, and drive outstanding guest experiences. You will oversee budgeting for operations, monitor room-related systems, and ensure check-in/check-out procedures run smoothly.

You will communicate with guests and staff, coordinate marketing initiatives and housekeeping requests, and participate in executive and safety meetings.