Hotel Operations Lead — Rooms & F&B

Hyatt Centric Chicago O’Hare; Rosemont (IL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Annual review with increases

401k with company match

Additional benefits

Job summary

Arbor Lodging Management is seeking an Operations Manager to work with the General Manager and oversee day-to-day hotel operations. You will supervise multiple departments to ensure smooth service, guest satisfaction, and profitability.

Responsibilities include enforcing SOPs, conducting regular staff meetings, and coordinating with department heads on cost control and quality. The role requires 3–4 years hotel experience, Rooms & F&B background, and strong communication skills in a

Qualifications

• Minimum 3–4 years of hotel experience.
• Rooms and F&B experience required.
• P&L and forecasting preferred.
• Collaborative team player.
• Highly focused and professional.
• Excellent communication skills.
• Motivated and professional in appearance.
• Ability to lift up to 40 lbs.

Responsibilities

• Oversee rooms and F&B operations to ensure smooth service.
• Coordinate with department heads on daily operations.
• Ensure SOP implementation and service standards.
• Monitor guest satisfaction and staff issues.
• Manage cost controls and revenue optimization.
• Lead regular meetings and action plans.

Skills

Hotel experience

Rooms & F&B

P&L forecasting

Communication skills

Professional demeanor

Lifting ability

Job description

Arbor Lodging Management is seeking an Operations Manager to work with the General Manager and oversee day-to-day hotel operations. You will supervise multiple departments to ensure smooth service, guest satisfaction, and profitability.

Responsibilities include enforcing SOPs, conducting regular staff meetings, and coordinating with department heads on cost control and quality. The role requires 3–4 years hotel experience, Rooms & F&B background, and strong communication skills in a