Hotel General Manager: Guest Experience & Profit Leader

Arbor Lodging; West Des Moines (IA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Quarterly and annual bonus potential

401k program with company match

Medical, Dental, and Vision insurance

Job summary

Arbor Lodging in West Des Moines, IA, invites a General Manager to lead hotel operations, guest experience, and profitability. You will oversee front desk, sales, housekeeping, F&B, maintenance, and accounting while guiding strategy for all departments.

The role requires 5+ years in hotel leadership and AGM experience, with a Bachelor’s in Hotel Management or Business Admin. Lead large teams, manage budgets, and ensure compliance with safety standards, while upholding Arbor’s service excellence.

Qualifications

• 5+ years’ experience in progressive hotel roles.
• Previous AGM experience required.
• Bachelor’s degree in Hotel Management, Business Admin, or similar field is preferred.
• Strong management skills of large teams.
• Developed time management skills.
• Ability to sit, stand, or walk for extended periods of time.
• Ability to lift to 40 lbs. with or without reasonable accommodation.

Responsibilities

• Oversees all aspects of the hotel including front office, sales, housekeeping, human resources, food and beverage, maintenance, and accounting.
• Is the model and example for maintaining a friendly, attentive, and service-oriented demeanor in all interactions with guests and hotel staff.
• Keeps open communication between leaders within the hotel staff and work to develop a high-quality staff that is aligned with the high level of guest service that is expected.
• Accurately manages financials, P&L, and payroll to maintain profitability.
• Ensures compliance with local and state requirements for licensing and permits.
• Maintains security and safety systems within the property and ensures that proper inspection and maintenance is attended to.
• Drives property-wide improvements within staff training and development to ensure top quality guest services and drive consistent guest returns.
• Maintains a professional working relationship and promotes open lines of communication with managers, employees, and other departments.

Skills

5+ years’ experience in progressive 호텔

Previous AGM experience

Strong management skills of large TEam

Developed time management skills

Ability to lift to 40 lbs.

Education

Bachelor’s degree in Hotel Management, Business Admin, or similar field

Job description

Arbor Lodging in West Des Moines, IA, invites a General Manager to lead hotel operations, guest experience, and profitability. You will oversee front desk, sales, housekeeping, F&B, maintenance, and accounting while guiding strategy for all departments.

The role requires 5+ years in hotel leadership and AGM experience, with a Bachelor’s in Hotel Management or Business Admin. Lead large teams, manage budgets, and ensure compliance with safety standards, while upholding Arbor’s service excellence.