Executive Hotel GM: Lead Guest Experience & Profitability

Residence Inn Salt Lake City; Salt Lake City (UT); On-site; USD 120,000 - 170,000; Full time

Job summary

Arbor Lodging Management seeks a General Manager to lead all hotel operations, drive profitability, and champion guest satisfaction. You will supervise front office, sales, housekeeping, HR, F&B, maintenance, and accounting, while modeling a service-oriented, proactive leadership style.

The role requires 5+ years in progressive hotel roles with AGM experience and a Bachelor’s degree in Hotel Management or related field.

Qualifications

• 5+ years of progressive hotel operations experience.
• Previous AGM experience required.
• Bachelor's degree in Hotel Management or related field preferred.
• Strong management of large teams.
• Ability to sit, stand, or walk for extended periods of time.

Responsibilities

• Oversee front office, sales, housekeeping, HR, F&B, maintenance, and accounting.
• Lead staff with a service-oriented approach and ensure profitability.
• Maintain open communication across departments.
• Analyze data to drive business decisions.
• Delegate tasks to qualified staff and manage budgeted objectives.

Skills

Leadership

Time management

People management

Strategic planning

Education

Bachelor's degree in Hotel Management or related field

Job description

Arbor Lodging Management seeks a General Manager to lead all hotel operations, drive profitability, and champion guest satisfaction. You will supervise front office, sales, housekeeping, HR, F&B, maintenance, and accounting, while modeling a service-oriented, proactive leadership style.

The role requires 5+ years in progressive hotel roles with AGM experience and a Bachelor’s degree in Hotel Management or related field.