Operations Manager

Arbor Lodging; Illinois; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Annual review with increase potential

401k program with company match

Additional benefits may be available

Job summary

Arbor Lodging is seeking an Operations Manager to partner with the General Manager in overseeing day-to-day hotel operations. You will manage Rooms and F&B, support department heads, and ensure SOPs, guest satisfaction, and profitability targets are met.

The role requires 3–4 years of hotel experience, with Rooms and F&B experience mandatory; P&L/forecasting experience is a plus. You will lead a guest-focused team in a performance-driven environment.

Qualifications

• 3–4 years hotel experience required.
• Rooms and Food & Beverage experience required.
• Profit and loss forecasting experience preferred but not required.

Responsibilities

• Oversee Rooms and F&B operations and supervise multiple departments.
• Collaborate with department heads to ensure smooth operations.
• Ensure SOPs and routine operational checks are followed.
• Monitor guest satisfaction, expenses, and revenue to maximize profit.
• Identify staff development needs and support training.

Skills

Communication

Leadership

Team collaboration

Guest service

Job description

Description

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary:

The Operations Manager works with the General Manager to oversee day-to-day operations in the hotel. They supervise multiple departments of the hotel to ensure smooth operations and maximum profit. The Operations Manager focuses on guest and associate satisfaction, expense control, and product quality.

Duties & Responsibilities:

• Fully responsible for aspects of the Rooms and F&B departments within the hotel.
• Supports and works with all department heads of hotel.
• Ensures the premises are in operative condition as per category of the unit to receive & serve the guests.
• Conducts regular team meetings daily / weekly to discuss routine operational matters, guest feedback and action taken for service recovery, and any staff issues.
• Ensures SOP implementation in all departments and checks the same during routine operational checks.
• Monitors the requests of each department, the accounts receivable (collection from debtors), and the accounts payable (payable to the vendors/suppliers etc).
• Inspects all departments for SOP implementation, cleanliness, ambiance, service readiness, staff grooming & hospitality culture.
• Assesses and reviews customer satisfaction and service recovery process.
• Identifies staff learning needs and assists with development.
• Monitors and maintains operations & overhead cost in order to maintain maximum revenue for the organization.
• The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned at any given time. The scope of the job may change as necessitated by business demands.

Requirements

Qualifications:

• Minimum 3 to 4 years work experience in a hotel.
• Rooms and Food & Beverage experience is required
• P&L's and forecasting is preferred, but not required.
• Works with colleagues to share skills, knowledge, resources, and networks.
• Highly focused.
• Excellent communication skills.
• Motivated and professional in appearance and presentation.
• Ability to lift up to 40 lbs. with or without reasonable accommodation.

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

Arbor’s Guiding Principles:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.