Hotel Operations Lead: Guest Experience & Team Growth

Wichita Hampton Inn by Hilton Northwest; Wichita (KS); On-site; USD 65,000 - 90,000; Full time

Job summary

HCW Hospitality is seeking an Assistant General Manager for the Hampton Inn in Northwest Wichita. You will partner with the General Manager to drive operational success, lead a diverse team, and ensure guest experiences reflect our commitment to quality and service.

You will support daily operations across front desk, housekeeping, breakfast service, and guest services, while ensuring brand standards and financial performance. A dynamic, guest‑centric leader thrives in this role.

Qualifications

• 3+ years of hotel management experience.
• Ability to motivate and develop a diverse team.
• Strong financial acumen with budgets and forecasts.
• Outstanding communication and interpersonal skills.
• Proactive attitude delivering guest experiences.
• Thrives in a fast-paced, dynamic environment.

Responsibilities

• Support the General Manager in overseeing all aspects of hotel operations, including front desk, housekeeping, breakfast, and guest services.
• Lead and motivate department leaders and associates to achieve goals with high service standards.
• Monitor and manage financial performance, including budgets and forecasts.
• Handle guest feedback, resolving issues and enhancing guest experience.
• Assist in hiring, training, and developing a talented team.
• Ensure compliance with brand standards, safety regulations, and company policies.
• Help maintain cleanliness, appearance, and overall condition of the hotel.
• Take on additional duties to support smooth hotel operations.

Skills

Hotel management

Leadership

Budgeting

Communication

Guest service

Job description

HCW Hospitality is seeking an Assistant General Manager for the Hampton Inn in Northwest Wichita. You will partner with the General Manager to drive operational success, lead a diverse team, and ensure guest experiences reflect our commitment to quality and service.

You will support daily operations across front desk, housekeeping, breakfast service, and guest services, while ensuring brand standards and financial performance. A dynamic, guest‑centric leader thrives in this role.