Hospitality General Manager — Guest Experience & Operations

Red Roof Inn; Roseville (MI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Red Roof Inn in Roseville, MI is seeking a dynamic Hospitality General Manager to lead our team and deliver exceptional guest experiences. You will oversee daily hotel operations and drive profitability while maintaining brand standards.

The role demands strong leadership, budget oversight, and a commitment to service excellence in a fast-paced environment. Join our trusted hospitality brand to shape guest satisfaction, manage staff, and form relationships with local businesses to boost bookings

Qualifications

• 2+ years of hotel management or hospitality general manager experience.
• Proven track record in team leadership and staff development.
• Strong knowledge of hotel operations, PMS, and revenue management.
• Excellent communication, problem-solving, and customer service skills.
• Experience managing budgets, P&L statements, and financial reporting.
• Ability to work a flexible schedule including weekends and holidays.
• Familiarity with brand standards and franchise compliance is a plus.

Responsibilities

• Oversee all daily hotel operations including front desk, housekeeping, and maintenance departments.
• Drive guest satisfaction scores and resolve escalated customer service issues promptly.
• Recruit, train, schedule, and manage hotel staff to ensure peak performance.
• Monitor and manage property budget, revenue targets, and cost controls.
• Ensure compliance with brand standards, safety regulations, and company policies.
• Analyze occupancy rates, ADR, and RevPAR to maximize hotel profitability.
• Build relationships with local businesses and community partners to drive bookings.
• Conduct regular property inspections to maintain quality and cleanliness standards.

Skills

Team leadership

Budget management

Revenue management

PMS systems

Communication

Customer service

Tools

PMS systems

Job description

Red Roof Inn in Roseville, MI is seeking a dynamic Hospitality General Manager to lead our team and deliver exceptional guest experiences. You will oversee daily hotel operations and drive profitability while maintaining brand standards.

The role demands strong leadership, budget oversight, and a commitment to service excellence in a fast-paced environment. Join our trusted hospitality brand to shape guest satisfaction, manage staff, and form relationships with local businesses to boost bookings