Hotel Operations Lead — Guest Experience & Team Growth

Hyatt House Portland/Downtown; Portland (OR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Group insurance

Paid time off

401(k) plan

Voluntary benefits

Life insurance

Life enrichment benefits

Daily pay

Job summary

InnVentures, overseeing Hyatt House Portland Downtown, seeks an Assistant General Manager to lead and inspire hotel teams, drive guest satisfaction, and contribute to strong financial performance for owners.

You will mentor departments, champion service excellence, and coordinate operations, staffing, and guest relations in a fast-paced environment. The role emphasizes leadership, communication, and hands-on problem solving.

Qualifications

• 2–3 years progressive hotel experience.
• Bachelor's Degree preferred.
• Excellent communication with all levels of staff and guests.

Responsibilities

• Interview, hire, train, support, coach and mentor various departments and teams.
• Champion great service and empower employees to take care of our guests.
• Cultivate relationships with guests to develop loyalty and satisfaction.
• Apply problem solving skills to resolve guest and/or employee issues to their satisfaction.
• Monitor daily tasks to ensure SOPs are followed.
• Assist with benefits administration, payroll and HR tasks including recognition.
• Support and contribute to proactive sales efforts of the sales team.
• Ensure proper emergency procedures are communicated and followed.
• Conduct property inspections to maintain a clean, safe environment.
• Plan for success with staff meetings and daily huddles.
• Support and cover the General Manager when needed.

Skills

Leadership

Mentoring

Communication

Customer service

Education

Bachelor's Degree

Job description

InnVentures, overseeing Hyatt House Portland Downtown, seeks an Assistant General Manager to lead and inspire hotel teams, drive guest satisfaction, and contribute to strong financial performance for owners.

You will mentor departments, champion service excellence, and coordinate operations, staffing, and guest relations in a fast-paced environment. The role emphasizes leadership, communication, and hands-on problem solving.