Hotel Operations Lead: Guest Experience & Staff Management

Stoney-Creek-Hospitality; East Peoria (IL); On-site; USD 39,000 - 42,000; Full time

Job summary

Stoney Creek Hotel & Conference Center in East Peoria, IL seeks an Assistant General Manager to oversee guest satisfaction, property upkeep, and staff support across departments. The role reports to the General Manager and is exempt under FLSA. The position is on-site with a salary range of $39,000 to $42,000 annually.

Five years of hospitality experience and a related college degree are preferred. Applicants should be ready to train staff and manage operations with integrity and attention to

Qualifications

• High School degree or GED; college degree in related areas preferred.
• Five years of hospitality experience is desired.
• Fully educated and able to train others on all hotel emergency procedures.
• Knowledgeable of the use of all equipment used to carry out the tasks of the hotel and able to train others.

Responsibilities

• Guest satisfaction and welcoming atmosphere across departments.
• Supervise front desk, housekeeping, sales, maintenance, and conference center.
• Ensure brand and property standards are met and monitor appearance and condition of the hotel.
• Assist in staff recruitment, training, and development.
• Participate in budget development, expense control, and revenue management.
• Handle problems with specialized knowledge and creative solutions within approved systems.

Education

High School degree or GED

College degree preferred

Job description

Stoney Creek Hotel & Conference Center in East Peoria, IL seeks an Assistant General Manager to oversee guest satisfaction, property upkeep, and staff support across departments. The role reports to the General Manager and is exempt under FLSA. The position is on-site with a salary range of $39,000 to $42,000 annually.

Five years of hospitality experience and a related college degree are preferred. Applicants should be ready to train staff and manage operations with integrity and attention to