Hotel Operations Lead — Guest Experience & Service

Priority Dispatch Corp.; Michigan; On-site; USD 42,000 - 65,000; Full time

Job summary

Gun Lake Casino Resort in Michigan is seeking a Hotel Supervisor to support the Hotel Management team. You will lead front desk, guest services, and related departments, ensuring operations run smoothly while upholding AAA Four Diamond standards.

You will guide frontline team members, respond to guest needs, and help implement property goals. A strong track record in hospitality supervision, communication and problem solving is essential.

Qualifications

• Two years of supervisory experience in a full-service hotel.
• Knowledge of front desk operations, reservations, and housekeeping standards.
• Proficiency with hotel management software and systems.

Responsibilities

• Lead hotel staff across multiple departments to maintain service standards.
• Oversee day-to-day operations including check-in/check-out and guest services.
• Address guest concerns promptly and coordinate with departments for guest satisfaction.
• Train and develop team members to support continuous improvements.

Skills

Supervisory exp

Guest service

Leadership

Communication

English fluency

Tools

Versa

Duetto

Delphi Diagrams

MS Office

Job description

Gun Lake Casino Resort in Michigan is seeking a Hotel Supervisor to support the Hotel Management team. You will lead front desk, guest services, and related departments, ensuring operations run smoothly while upholding AAA Four Diamond standards.

You will guide frontline team members, respond to guest needs, and help implement property goals. A strong track record in hospitality supervision, communication and problem solving is essential.