Guest Experience Supervisor — Hotel Front Desk

Kewadin-Casino; Sault Ste. Marie (MI); On-site; USD 38,000 - 46,000; Full time

Job summary

Kewadin-Casino in Sault Ste. Marie, MI seeks a Guest Services Supervisor to oversee hotel staff, deliver exceptional customer service, and ensure smooth front desk operations. You will coordinate scheduling, training, and payroll while maintaining room inventory and PMS records.

Responsibilities include supporting group activities, handling guest requests, and ensuring adherence to policies, with opportunities to interact across departments and shifts.

Qualifications

• High School diploma or equivalent required.
• Minimum of 1 year experience in hotel front office.
• Valid driver's license and insurability required; background check.

Responsibilities

• Oversee staff, scheduling, training, payroll & leave approvals.
• Ensure policies and procedures are followed.
• Maintain internet room inventory and manage room blocks.
• Track reservations, cancellations, and daily/emergency reports.
• Coordinate with Group Sales for events; assist front desk and valet as needed.

Skills

Customer service

Scheduling

Team supervision

Communication

Education

High School diploma

Tools

Property Management System

Job description

Kewadin-Casino in Sault Ste. Marie, MI seeks a Guest Services Supervisor to oversee hotel staff, deliver exceptional customer service, and ensure smooth front desk operations. You will coordinate scheduling, training, and payroll while maintaining room inventory and PMS records.

Responsibilities include supporting group activities, handling guest requests, and ensuring adherence to policies, with opportunities to interact across departments and shifts.