Hotel Operations Lead: Guest Experience & Profitability

AC Hotels by Marriott; Kihei (HI); On-site; USD 44,000 - 57,000; Full time

Job summary

AC Hotels by Marriott in Wailea, Hawaii seeks a Management level professional to support successful hotel operations. You will oversee front office, housekeeping, and related departments while guiding staff to meet guest and financial goals.

The role requires a high school diploma or equivalent with several years in guest services or a related area, or a 2-year degree with experience. This position is full-time and office-based in Wailea.

Qualifications

• High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related area.
• 2-year degree with 2 years experience in guest services, front desk, housekeeping, or related area.

Responsibilities

• Translates goals to the team as they relate to guest tracking and productivity.
• Communicates and implements plans to address gaps and leverage strengths in guest satisfaction.
• Ensures team has the capabilities to meet expectations.
• Leads by example with energy and enthusiasm.
• Assists staff in understanding guests’ changing needs and exceeds expectations.
• Performs hourly job functions as needed.

Education

HS diploma + 4y exp

A.A. or 2y degree + 2y exp

Job description

AC Hotels by Marriott in Wailea, Hawaii seeks a Management level professional to support successful hotel operations. You will oversee front office, housekeeping, and related departments while guiding staff to meet guest and financial goals.

The role requires a high school diploma or equivalent with several years in guest services or a related area, or a 2-year degree with experience. This position is full-time and office-based in Wailea.