Operations Manager - Front Desk, Housekeeping & F&B

AC Hotels by Marriott; Kihei (HI); On-site; USD 44,000 - 57,000; Full time

Job summary

AC Hotels by Marriott in Wailea, Hawaii seeks a Management level professional to support successful hotel operations. You will oversee front office, housekeeping, and related departments while guiding staff to meet guest and financial goals.

The role requires a high school diploma or equivalent with several years in guest services or a related area, or a 2-year degree with experience. This position is full-time and office-based in Wailea.

Qualifications

• High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related area.
• 2-year degree with 2 years experience in guest services, front desk, housekeeping, or related area.

Responsibilities

• Translates goals to the team as they relate to guest tracking and productivity.
• Communicates and implements plans to address gaps and leverage strengths in guest satisfaction.
• Ensures team has the capabilities to meet expectations.
• Leads by example with energy and enthusiasm.
• Assists staff in understanding guests’ changing needs and exceeds expectations.
• Performs hourly job functions as needed.

Education

HS diploma + 4y exp

A.A. or 2y degree + 2y exp

Job description

Additional Information

Job Number 26119358

Job Category Rooms & Guest Services Operations

Location 88 Wailea Ike Pl, Wailea, Hawaii, United States, 96753 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $31.73-$41.35 per hour

Bonus Eligible: Y

Job Summary

Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
• Assists in ensuring that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(s)

• Follows property specific second effort and recovery plan.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Takes proactive approaches when dealing with employee concerns.
• Extends professionalism and courtesy to employees at all times.
• Communicates/updates all goals and results with employees.
• Meets semiannually with staff on a one-to-one basis.
• Assists/teaches the team scheduling against guest and hours/occupied room goals.
• Performs hourly job functions as needed.

Managing And Monitoring Activities That Affect The Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to customer service department request.
• Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability

• Assists in performing required annual Quality audit with GM & RD.
• Ensures a viable key control program is in place.
• Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.
• Receives hiring recommendations from team supervisors.
• Ensures orientations for new team members are thorough and completed in a timely fashion.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.

Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.