Front Office Leader - Luxury Resort Guest Experience

Hilton; Wailea (HI); On-site; USD 66,000 - 80,000; Full time

Benefits offered by this job

Travel perks

ESPP

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

PTO

Health benefits

Retirement plans

Job summary

Waldorf Astoria Maui Grand Wailea is seeking a Front Office Manager to join the Leadership team. Located on 40 acres of tropical gardens, this Forbes 4-Star, AAA 4-Diamond resort features 780 rooms and multiple outlets, offering a vibrant guest experience and career growth.

In this on-site role you will oversee daily front office operations, drive guest satisfaction, implement revenue initiatives, and mentor the front desk team to uphold Hilton standards of hospitality.

Responsibilities

• Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards
• Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth
• Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Job description

Waldorf Astoria Maui Grand Wailea is seeking a Front Office Manager to join the Leadership team. Located on 40 acres of tropical gardens, this Forbes 4-Star, AAA 4-Diamond resort features 780 rooms and multiple outlets, offering a vibrant guest experience and career growth.

In this on-site role you will oversee daily front office operations, drive guest satisfaction, implement revenue initiatives, and mentor the front desk team to uphold Hilton standards of hospitality.