Front Office Manager: Guest Experience & Operations

Prince Resorts Hawaii Inc.; Waimea/Kamuela (HI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Paid vacation

Golf discounts

Dining discounts

Travel perks

Job summary

Mauna Kea Resort in Hawaii is seeking a Hotel Assistant Manager for the Front Office to lead guest arrivals, seamless stays, and memorable experiences. You will guide a service-focused team, ensure operation efficiency, and drive guest satisfaction through proactive problem solving and personal engagement.

The role emphasizes strong leadership, handling emergencies, and maintaining high standards while coordinating with other departments to promote the resort’s facilities and services.

Qualifications

• Three years or more work related experience.
• Must be pleasant, smiling and friendly.
• Health Department TB clearance if required to serve beverage.
• Skills to effectively supervise and manage the department and meet goals.
• Ability to investigate and resolve complaints promptly.
• Complete training to respond to emergencies, CPR/First Aid, First Responder, preferred.
• Driver’s License, preferred.

Responsibilities

• Oversee the daily operations to ensure that quality and service standards are followed.
• Investigate, document and respond to guest complaints in a timely manner.
• Respond to emergency on the resort premises following established procedures.
• Manage the department following company policies, procedures and terms and conditions of the CBA.
• Supervise, train, evaluate, counsel and discipline department staff.
• Oversee schedules, labor cost and department operating expense.
• Review and verify department payroll.
• Perform routine property or room inspection ensuring smooth operation throughout the hotel.
• Ensure special guest requests are communicated to the appropriate department and handled properly.
• Ensure safety training and standards are maintained and procedures followed.
• Promote the hotel, facilities and services.
• Assist in servicing guests as needed.
• Generate reports.
• Perform other related duties as assigned or required.

Job description

Mauna Kea Resort in Hawaii is seeking a Hotel Assistant Manager for the Front Office to lead guest arrivals, seamless stays, and memorable experiences. You will guide a service-focused team, ensure operation efficiency, and drive guest satisfaction through proactive problem solving and personal engagement.

The role emphasizes strong leadership, handling emergencies, and maintaining high standards while coordinating with other departments to promote the resort’s facilities and services.