Hotel Operations Lead - Guest Experience & Profitability

Hampton Inn Daytona Beach; Daytona Beach (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking an experienced hotel general manager to oversee operations, ensure guest satisfaction, and maximize profitability. This role requires leadership across departments, cost and labor control, and a focus on brand standards.

The GM will lead forecasting, budgeting, and reporting, mentor managers, and drive service quality in a 24/7 hotel environment. Strong English communication and analytical skills are essential.

Qualifications

• Minimum of 4+ years hotel management experience of Department Head or above.
• Full Service Hotel Experience.
• Ability to create a profitable culture of accountability and have a proven track record of building a cohesive team.
• Requires proven managerial skill as position involves frequent decisions, meeting of deadline, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large scale work projects.
• Excellent verbal and written English communication and listening skills.
• Ability to read and communicate verbally and in writing and prepare complex occupancy reports.
• Strong computer skills in MS Word, Excel, PowerPoint with an understanding of the hotel systems preferred.
• Must have financial management skills including the ability to understand P&L statements, manage operating budgets, forecasting, and scheduling.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with DHM core values.
• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement.
• Perform other duties as requested by management

Skills

Hotel management

Budgeting

P&L

Financial management

MS Word

Excel

PowerPoint

English communication

Tools

MS Word

Excel

PowerPoint

Job description

Driftwood Hospitality Management is seeking an experienced hotel general manager to oversee operations, ensure guest satisfaction, and maximize profitability. This role requires leadership across departments, cost and labor control, and a focus on brand standards.

The GM will lead forecasting, budgeting, and reporting, mentor managers, and drive service quality in a 24/7 hotel environment. Strong English communication and analytical skills are essential.