Hotel Operations Lead — Guest Experience & On-Call

Weekender Hotels; Lake Placid (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

Weekender Hotels in Florida is seeking an Operations Manager to oversee hotel-wide operations, guest experience, and staff leadership across Front Desk, Housekeeping, and Maintenance. The role includes active participation in an on-call leadership rotation to address issues after hours and across departments.

The ideal candidate will lead with integrity, drive accountability, and ensure service excellence while coordinating with the Area General Manager to optimize revenue and guest satisfaction.

Qualifications

• Experience in hospitality or retail with supervisory background preferred.
• Strong leadership and team-building capability.
• Excellent communication and interpersonal skills for guest and staff.
• Problem-solving abilities for operational challenges.
• Proficiency with hotel management systems.
• Knowledge of local regulations and hospitality standards.
• Flexible schedule including weekends, nights, and holidays; on-call rotation.

Responsibilities

• Oversee daily operations across Front Desk, Housekeeping, and Maintenance to ensure smooth service delivery.
• Ensure exceptional guest service aligned with Weekender Hotels' brand standards.
• Act as primary on-site point of contact for escalated guest concerns and service recovery.
• Provide on-call leadership for after-hours support.
• Hire, train, coach, and develop team members across departments.
• Create schedules aligned with demand and labor targets; foster a high-performance culture.
• Monitor labor efficiency, budgets, forecasting, and cost control; drive profitability.
• Implement and maintain SOPs; ensure compliance with health and safety regulations.

Skills

Leadership

Communication

Problem solving

Team building

Hotel management software

Tools

PMS software

Job description

Weekender Hotels in Florida is seeking an Operations Manager to oversee hotel-wide operations, guest experience, and staff leadership across Front Desk, Housekeeping, and Maintenance. The role includes active participation in an on-call leadership rotation to address issues after hours and across departments.

The ideal candidate will lead with integrity, drive accountability, and ensure service excellence while coordinating with the Area General Manager to optimize revenue and guest satisfaction.