Hotel Operations Lead - Guest Experience & Growth

The Ghoman Group; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health, dental & Vision insurance

Paid time off

Bonus opportunities

Professional development

Career advancement opportunities

Job summary

Ghoman Group seeks an experienced Hotel Operations Manager to lead Indianapolis Inn's day-to-day operations, ensuring service excellence and financial performance. You will collaborate with the GM and department heads to uphold standards and guest experience across all touchpoints.

The role requires a hospitality leadership background, strong team development skills, and a focus on profitability and guest satisfaction in a full-service hotel environment.

Qualifications

• Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or related field preferred.
• Experience in hotel operations and leadership roles.
• Proven ability to manage multiple departments and drive financial performance.

Responsibilities

• Direct and oversee all daily hotel operations to ensure efficiency and service excellence.
• Ensure compliance with brand standards, policies, and hospitality best practices.
• Monitor performance and implement improvements for quality and profitability.
• Conduct regular property inspections for cleanliness, safety, and presentation.
• Lead, mentor, and develop department managers and staff.
• Support revenue optimization through inventory planning and cost control.

Skills

Leadership

Team development

Guest relations

Budgeting

Operational management

Communication

Safety & compliance

Time management

Education

Bachelor's degree in Hospitality/Hotel Management

Tools

PMS systems

Hospitality tech platforms

Job description

Ghoman Group seeks an experienced Hotel Operations Manager to lead Indianapolis Inn's day-to-day operations, ensuring service excellence and financial performance. You will collaborate with the GM and department heads to uphold standards and guest experience across all touchpoints.

The role requires a hospitality leadership background, strong team development skills, and a focus on profitability and guest satisfaction in a full-service hotel environment.