Operation Manager

The Ghoman Group; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health, dental & Vision insurance

Paid time off

Bonus opportunities

Professional development

Career advancement opportunities

Job summary

Ghoman Group seeks an experienced Hotel Operations Manager to lead Indianapolis Inn's day-to-day operations, ensuring service excellence and financial performance. You will collaborate with the GM and department heads to uphold standards and guest experience across all touchpoints.

The role requires a hospitality leadership background, strong team development skills, and a focus on profitability and guest satisfaction in a full-service hotel environment.

Qualifications

• Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or related field preferred.
• Experience in hotel operations and leadership roles.
• Proven ability to manage multiple departments and drive financial performance.

Responsibilities

• Direct and oversee all daily hotel operations to ensure efficiency and service excellence.
• Ensure compliance with brand standards, policies, and hospitality best practices.
• Monitor performance and implement improvements for quality and profitability.
• Conduct regular property inspections for cleanliness, safety, and presentation.
• Lead, mentor, and develop department managers and staff.
• Support revenue optimization through inventory planning and cost control.

Skills

Leadership

Team development

Guest relations

Budgeting

Operational management

Communication

Safety & compliance

Time management

Education

Bachelor's degree in Hospitality/Hotel Management

Tools

PMS systems

Hospitality tech platforms

Job description

Hotel Operations Manager Company: Ghoman Group Property: Indianapolis Inn Location: 5855 Rockville Rd, Indianapolis, IN 46224 Job Type: Full-Time Salary: $60,000 – $80,000 per year (Based on Experience and Qualifications) About the Role Ghoman Group is seeking an experienced, results-driven Hotel Operations Manager to lead the day-to-day operations of Indianapolis Inn. The successful candidate will be responsible for ensuring operational excellence, maximizing guest satisfaction, driving team performance, and supporting the property's financial objectives. This leadership position requires a hospitality professional with a strong background in hotel operations, employee development, guest relations, and revenue-focused management. The Operations Manager will work closely with the General Manager and department leaders to ensure all operational standards are consistently met while delivering exceptional guest experiences.

Key Responsibilities

Operational Leadership

• Direct and oversee all daily hotel operations to ensure efficiency, productivity, and exceptional service delivery.
• Ensure all departments operate in compliance with company policies, brand standards, and hospitality best practices.
• Monitor operational performance and implement improvements to enhance service quality and profitability.
• Conduct regular property inspections to maintain high standards of cleanliness, safety, and presentation.

Guest Experience & Service Excellence

• Champion a guest-focused culture throughout the property.
• Address guest concerns, complaints, and service recovery situations promptly and professionally.
• Monitor guest satisfaction scores and implement strategies for continuous improvement.
• Ensure an outstanding guest experience from arrival through departure.

Team Leadership & Development

• Lead, mentor, and motivate department managers and team members.
• Assist in recruiting, onboarding, training, and retaining top hospitality talent.
• Conduct performance evaluations and support employee development initiatives.
• Foster a positive workplace culture built on accountability, teamwork, and excellence.

Financial & Business Performance

• Assist in the preparation and management of operational budgets.
• Monitor labor costs, departmental expenses, and operational efficiencies.
• Review daily, weekly, and monthly performance reports and implement corrective actions when necessary.
• Support revenue optimization efforts through effective inventory management and operational planning.
• Identify opportunities for cost savings while maintaining service quality.

Compliance & Risk Management

• Ensure compliance with all federal, state, and local regulations.
• Maintain adherence to Occupational Safety, Health, and Fire Safety requirements.
• Oversee security procedures and emergency response protocols.
• Ensure successful completion of internal audits and operational reviews.

Qualifications Education

• Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field preferred.

Experience

• Minimum of 5 years of progressive hotel operations experience.
• At least 2–3 years in a hotel leadership or management role.
• Proven experience managing multiple hotel departments, including Front Office, Housekeeping, Maintenance, and Guest Services.
• Strong understanding of hotel financials, budgeting, labor management, and operational reporting.
• Experience with hotel Property Management Systems (PMS) and hospitality technology platforms.

Core Competencies

• Leadership and Team Development
• Hotel Operations Management
• Guest Relations and Service RecoveryFinancial Acumen and Budget Management
• Strategic Problem Solving
• Communication and Interpersonal Skills
• Staff Training and Performance Management
• Operational Efficiency and Quality Assurance
• Time Management and Organizational Excellence

Benefits

• Competitive Salary: $60,000 – $80,000 annually
• Performance-Based Bonus Opportunities
• Paid Time Off
• Health, Dental, and Vision Insurance
• Professional Development and Leadership Training
• Career Advancement Opportunities Within Ghoman Group