Hotel Operations Leader - Guest Experience & Growth

KPM Management Group LLC; Westfield (IN); On-site; USD 68,000 - 70,000; Full time

Job summary

KPM Management Group LLC in Westfield, Indiana is seeking an experienced Hotel Operations Manager to lead the day-to-day operations of our hotel, ensuring a seamless guest experience and maintaining high service standards.

The ideal candidate will have strong leadership, a strategic mindset, and a proven track record in hospitality operations; Marriott exposure is a plus but not required, and flexibility for weekends and holidays is essential.

Qualifications

• Proven experience in hotel operations management, with a track record of successful leadership.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to drive revenue growth and optimize operational efficiency.
• Flexibility to work irregular hours, weekends, and holidays as needed.
• F&B experience is required.
• Marriott experience a plus but not required.

Responsibilities

• Oversee daily hotel operations to ensure a seamless guest experience
• Develop and implement operational policies and procedures to enhance efficiency and service quality
• Collaborate with department heads, including front desk, housekeeping, Maintenance and food and beverage, to optimize workflows
• Monitor and analyze guest satisfaction surveys and reviews, implementing improvements as needed
• Train, motivate, and lead a diverse team to deliver exceptional service and uphold brand standards
• Handle guest concerns with professionalism and a commitment to resolution

Skills

Hotel operations management

Leadership

Analytical skills

Communication skills

Revenue growth

Team management

Flexibility

Job description

KPM Management Group LLC in Westfield, Indiana is seeking an experienced Hotel Operations Manager to lead the day-to-day operations of our hotel, ensuring a seamless guest experience and maintaining high service standards.

The ideal candidate will have strong leadership, a strategic mindset, and a proven track record in hospitality operations; Marriott exposure is a plus but not required, and flexibility for weekends and holidays is essential.