Hotel Operations Lead & Guest Experience Champion

esacareers; Chesapeake (VA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program

Employee Perks Program

Job summary

ESA Management, LLC is seeking an Assistant General Manager for a Virginia hotel. The AGM will support the GM in daily operations, oversee 8–15 hourly staff, and ensure guest and associate satisfaction through hands-on leadership.

You will train, onboard, and supervise staff, enforce safety and security guidelines, and drive revenue while helping manage labor, room expenses and inventory. The role requires a proactive, service-driven approach and a commitment to ESA's standards.

Qualifications

• Fluent written and verbal English for guest interactions.
• Ability to operate a property management system.
• Proven supervisory experience managing 8–15 staff.
• Strong organizational and multitasking capabilities.
• Basic math for budgeting and audits.

Responsibilities

• Assist GM/MUGM in daily hotel operations and staff management.
• Oversee onboarding, training, and performance of associates.
• Ensure safety, security, and adherence to company policies.
• Drive guest satisfaction and revenue opportunities.
• Act as manager on duty in GM/MUGM's absence.
• Monitor costs, labor, and inventory controls.

Skills

English fluency

PMS experience

Supervisory skills

Education

High School Diploma or GED

Job description

ESA Management, LLC is seeking an Assistant General Manager for a Virginia hotel. The AGM will support the GM in daily operations, oversee 8–15 hourly staff, and ensure guest and associate satisfaction through hands-on leadership.

You will train, onboard, and supervise staff, enforce safety and security guidelines, and drive revenue while helping manage labor, room expenses and inventory. The role requires a proactive, service-driven approach and a commitment to ESA's standards.