Hotel Operations Lead — Guest Experience

Extended Stay America; Kennesaw (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Extended Stay America in Kennesaw, GA is seeking a Team Lead to assist the General Manager in day-to-day hotel operations, aiming for top KPI performance and 100% guest satisfaction. The role supports budgeted costs, staffing, training, and standards compliance, stepping in for the GM when needed and ensuring safety procedures are followed across the property.

You will mentor front-line staff, monitor guest balances, and coordinate with vendors to maximize revenue while maintaining service

Qualifications

• Prior hotel experience is required.
• Strong English communication skills for guests and staff.
• Ability to supervise and train hourly associates.

Responsibilities

• Demonstrates and promotes a 100% commitment to guest experience.
• Assists the GM in driving revenue, controlling costs and guest/associate satisfaction.
• Assists GM in training associates on brand standards and performance expectations.
• Upholds policy compliance and safety reporting across the hotel.
• Monitors in-house guest balances and assists with vendor coordination and budgeting.
• Serves as first contact for guest service issues and resolves or escalates as needed.
• Embrace service culture and model professionalism with guests and associates.

Job description

Extended Stay America in Kennesaw, GA is seeking a Team Lead to assist the General Manager in day-to-day hotel operations, aiming for top KPI performance and 100% guest satisfaction. The role supports budgeted costs, staffing, training, and standards compliance, stepping in for the GM when needed and ensuring safety procedures are followed across the property.

You will mentor front-line staff, monitor guest balances, and coordinate with vendors to maximize revenue while maintaining service