Hotel Operations Lead: Front Office & Housekeeping

Legacy Ventures; Tucker (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

The Operations Manager at Legacy Ventures is responsible for the smooth operation of Front Office and Housekeeping, ensuring attentive, friendly service and compliance with brand standards. You will coordinate with Engineering, Accounting, Sales, Valet, Security and outsourced Food & Beverage to drive guest satisfaction, revenue initiatives and cost control while meeting financial goals.

You will lead daily standups, schedule staff, conduct evaluations and ensure rooms and public areas meet

Responsibilities

• Approach all encounters with guests, employees and vendors in an attentive, friendly, service-oriented manner.
• Interview, hire, train, schedule, and supervise; conduct performance evaluations and resolve problems.
• Interact with sales staff to discuss and implement sales strategies to continually improve revenues.
• Resolve customer complaints and monitor customer feedback to anticipate problems.
• Monitor and maintain Front Office and Housekeeping systems and equipment for optimum performance.
• Ensure inventory, ordering, and key controls are maintained and compliant.

Job description

The Operations Manager at Legacy Ventures is responsible for the smooth operation of Front Office and Housekeeping, ensuring attentive, friendly service and compliance with brand standards. You will coordinate with Engineering, Accounting, Sales, Valet, Security and outsourced Food & Beverage to drive guest satisfaction, revenue initiatives and cost control while meeting financial goals.

You will lead daily standups, schedule staff, conduct evaluations and ensure rooms and public areas meet