Hotel Operations Lead - Guest Experience & VIP Service

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

A leading hospitality organization is seeking an Assistant Hotel Manager to oversee the efficient operation of the Front Office and related departments. This role involves resolving guest complaints, managing team members, and ensuring a high level of service standards. Candidates must possess strong leadership skills, excellent communication abilities, and a detail-oriented approach. Additionally, the position requires the ability to provide coaching, manage hotel bookings, and assist in payroll and budgeting processes.

Qualifications

• Must be at least 18 years of age.
• Strong leadership and organizational skills.
• Experience in hospitality management preferred.

Responsibilities

• Manage operations of Front Office, Marketshop, Housekeeping, and Transportation.
• Resolve guest complaints effectively.
• Assist in payroll processing and budgeting activities.

Skills

Leadership skills

High energy level

Detail-oriented

Strong communication

Problem-solving

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

A leading hospitality organization is seeking an Assistant Hotel Manager to oversee the efficient operation of the Front Office and related departments. This role involves resolving guest complaints, managing team members, and ensuring a high level of service standards. Candidates must possess strong leadership skills, excellent communication abilities, and a detail-oriented approach. Additionally, the position requires the ability to provide coaching, manage hotel bookings, and assist in payroll and budgeting processes.