Hotel Operations Leader - Assistant General Manager

Stonebridge Companies; Boulder (CO); On-site; USD 65,000 - 70,000; Full time

Job summary

Stonebridge Companies is seeking an Assistant General Manager for Residence Inn Boulder Canyon Boulevard. The role focuses on front-of-house and housekeeping operations, delivering exceptional guest experiences while driving financial performance.

You will lead daily hotel operations, manage staff, and partner with the GM to optimize occupancy, rates, and guest satisfaction. The ideal candidate has hospitality leadership experience, solid revenue-management knowledge, and strong communication

Qualifications

• Bachelor’s degree in Hotel/Restaurant Management, Business, or related field; equivalent experience may be acceptable.
• 3-5 years of experience in hotel management, preferably with a focus on front-of-house or rooms division operations.
• Strong knowledge of revenue management, financial analysis, and budgeting.
• Proficiency in property management systems and Microsoft Office (Word, Excel, PowerPoint).
• Excellent communication and leadership skills to manage staff and interact with guests.

Responsibilities

• Assist the General Manager in overseeing hotel operations, focusing on front-of-house and housekeeping departments.
• Provide the Revenue Management Department with market analysis and local event forecasts to optimize occupancy and rates.
• Support sales efforts by ensuring front office and reservation teams are informed about rate structures and trained in yield management procedures.
• Train and motivate front desk staff to perform front office operations, revenue management tasks, and customer service protocols.
• Help produce the annual budget and forecast changes in operating expenses and labor costs.
• Adjust controllable expenses based on monthly revenue forecasts to maintain profit margins.
• Administer company policies for cash handling, accounts payable, accounts receivable, and payroll in the General Manager's absence.
• Train staff to deliver guest services in line with company standards, and address guest complaints directly.
• Manage guest loyalty programs and ensure compliance with franchise or company policies.
• Recruit, select, and motivate associates, providing leadership and guidance to maintain high levels of guest service.
• Collaborate with the General Manager to address operational challenges and develop strategies for improvement.

Skills

Hotel management experience

Revenue management

Budgeting

Leadership

Education

Hospitality degree

Tools

Property management systems

Microsoft Office

Job description

Stonebridge Companies is seeking an Assistant General Manager for Residence Inn Boulder Canyon Boulevard. The role focuses on front-of-house and housekeeping operations, delivering exceptional guest experiences while driving financial performance.

You will lead daily hotel operations, manage staff, and partner with the GM to optimize occupancy, rates, and guest satisfaction. The ideal candidate has hospitality leadership experience, solid revenue-management knowledge, and strong communication