Hotel Operations Lead: Front Desk & Guest Experience

Caesars Entertainment; Laughlin (NV); On-site; USD 52,000 - 75,000; Full time

Job summary

Caesars Entertainment is seeking a Front Desk Manager in Laughlin, NV. You will oversee front desk and Bell/Valet operations, ensuring premier guest service and adherence to company standards.

You will interview, train, and manage staff, adjust schedules and rates as needed, and coordinate safety, security, and compliance matters. The role requires strong interpersonal skills and a college degree or equivalent experience, with the ability to step into multiple positions as needed and maintain

Qualifications

• Two years of experience in a front service/guest service role preferred.
• College degree or comparable work experience required.
• Strong interpersonal skills and guest service orientation.

Responsibilities

• Manages the operations of the Front Desk and Bell/Valet.
• Oversees day-to-day front desk operations.
• Ensures guest satisfaction with top quality customer service per company standards.
• Interviews, trains, and adjusts rates of pay and hours of work; directs staff.
• Monitors safety, security, and legal compliance; handles staff performance.

Skills

Strong interpersonal skills

Education

College degree or equivalent

Job description

Caesars Entertainment is seeking a Front Desk Manager in Laughlin, NV. You will oversee front desk and Bell/Valet operations, ensuring premier guest service and adherence to company standards.

You will interview, train, and manage staff, adjust schedules and rates as needed, and coordinate safety, security, and compliance matters. The role requires strong interpersonal skills and a college degree or equivalent experience, with the ability to step into multiple positions as needed and maintain