Hotel Operations Manager - Full Time (Tropicana Laughlin)

Caesars Entertainment; Laughlin (NV); On-site; USD 52,000 - 75,000; Full time

Job summary

Caesars Entertainment is seeking a Front Desk Manager in Laughlin, NV. You will oversee front desk and Bell/Valet operations, ensuring premier guest service and adherence to company standards.

You will interview, train, and manage staff, adjust schedules and rates as needed, and coordinate safety, security, and compliance matters. The role requires strong interpersonal skills and a college degree or equivalent experience, with the ability to step into multiple positions as needed and maintain

Qualifications

• Two years of experience in a front service/guest service role preferred.
• College degree or comparable work experience required.
• Strong interpersonal skills and guest service orientation.

Responsibilities

• Manages the operations of the Front Desk and Bell/Valet.
• Oversees day-to-day front desk operations.
• Ensures guest satisfaction with top quality customer service per company standards.
• Interviews, trains, and adjusts rates of pay and hours of work; directs staff.
• Monitors safety, security, and legal compliance; handles staff performance.

Skills

Strong interpersonal skills

Education

College degree or equivalent

Job description

Job Description

Promote a positive work environment that provides a motivating teamwork experience for the employees. Ensure proper scheduling of all staff, monitor business levels and add or delete hours as necessary, prepare annual budgets for each department and monitor each month, prepare monthly P & L responses based on budget results, actively participate in reducing workers compensation costs by working with Risk Manager to find light duty positions and help reduce time loss for injured employees. Ensure all staff receive proper department training as well as quarterly and annual safety, Hazcom and Bio-hazard training. Handle hiring, discipline, termination and superior notice functions, communicate information daily to supervisory staff that consists of morning pre-shift meetings and service buzz sessions. Respond verbally in writing to all guest issues. Be prepared to step into any position if the need arises. Ensure proper handling/enforcement and development of department policies and procedures. Prepare appraisals. Monitor and prepare aging documentation for monthly aging meeting. Oversee daily selling status while maximizing rate and occupancy. Ensure proper procedures and completion of daily night audit. Ensure group handling and billing procedures are followed.

Promote a positive work environment that provides a motivating teamwork experience for the employees. Ensure proper scheduling of all staff, monitor business levels and add or delete hours as necessary, prepare annual budgets for each department and monitor each month, prepare monthly P & L responses based on budget results, actively participate in reducing workers compensation costs by working with Risk Manager to find light duty positions and help reduce time loss for injured employees. Ensure all staff receive proper department training as well as quarterly and annual safety, Hazcom and Bio-hazard training. Handle hiring, discipline, termination and superior notice functions, communicate information daily to supervisory staff that consists of morning pre-shift meetings and service buzz sessions. Respond verbally in writing to all guest issues. Be prepared to step into any position if the need arises. Ensure proper handling/enforcement and development of department policies and procedures. Prepare appraisals. Monitor and prepare aging documentation for monthly aging meeting. Oversee daily selling status while maximizing rate and occupancy. Ensure proper procedures and completion of daily night audit. Ensure group handling and billing procedures are followed.

Responsibilities

Manages the operations of the Front Desk and Bell/Valet. Oversees the day to day operations of the front desk. Ensures guest satisfaction in providing top quality customer service and hospitality using company service behavior standards. Responsible for interviewing, training, selection and adjusting rates of pay and hours of work, directing the work of employees, maintaining production, performance appraisals, handling employee complaints, disciplining employees, planning work, providing for safety and security, and monitoring or implementing legal compliance matters.

Qualifications

Strong interpersonal skills, two years of employment in a front service/guest service field preferred, front desk management experience required. College degree or comparable work experience.