Hotel Operations Lead (Duty Manager)

ACCOR; Egypt (PA); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Discounted Accor employee rates

Training programs and career growth

Job summary

ACCOR is seeking a dedicated hotel shift supervisor to oversee front desk, housekeeping, F&B, and maintenance during assigned hours. The role focuses on delivering exceptional guest experiences, promptly resolving issues, and ensuring smooth daily operations in a busy hotel environment.

You will lead a diverse team, monitor standards, and coordinate with other departments to maintain high service levels and compliance with safety policies.

Qualifications

• Experience in hotel management or related hospitality role.
• Strong leadership and interpersonal skills.
• Excellent customer service and communication abilities.
• Ability to stay calm and decisive under pressure.

Responsibilities

• Supervise all hotel operations during the assigned shift.
• Monitor guest satisfaction and respond to requests, complaints, and emergencies.
• Manage staffing levels, delegate tasks, and motivate team members.

Skills

Hotel management

Leadership

Customer service

Communication

Problem-solving

Flexibility

Shift management

Education

Bachelor's degree in Hospitality Management

Tools

Hotel management software

Job description

ACCOR is seeking a dedicated hotel shift supervisor to oversee front desk, housekeeping, F&B, and maintenance during assigned hours. The role focuses on delivering exceptional guest experiences, promptly resolving issues, and ensuring smooth daily operations in a busy hotel environment.

You will lead a diverse team, monitor standards, and coordinate with other departments to maintain high service levels and compliance with safety policies.