Duty Manager

ACCOR; Egypt (PA); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Discounted Accor employee rates

Training programs and career growth

Job summary

ACCOR is seeking a dedicated hotel shift supervisor to oversee front desk, housekeeping, F&B, and maintenance during assigned hours. The role focuses on delivering exceptional guest experiences, promptly resolving issues, and ensuring smooth daily operations in a busy hotel environment.

You will lead a diverse team, monitor standards, and coordinate with other departments to maintain high service levels and compliance with safety policies.

Qualifications

• Experience in hotel management or related hospitality role.
• Strong leadership and interpersonal skills.
• Excellent customer service and communication abilities.
• Ability to stay calm and decisive under pressure.

Responsibilities

• Supervise all hotel operations during the assigned shift.
• Monitor guest satisfaction and respond to requests, complaints, and emergencies.
• Manage staffing levels, delegate tasks, and motivate team members.

Skills

Hotel management

Leadership

Customer service

Communication

Problem-solving

Flexibility

Shift management

Education

Bachelor's degree in Hospitality Management

Tools

Hotel management software

Job description

Job Description

Supervise all hotel operations during the assigned shift including front desk housekeeping food and beverage and maintenance Ensure high levels of guest satisfaction by responding promptly and effectively to guest requests complaints and emergencies Manage staffing levels delegate tasks and motivate team members to deliver excellent service Monitor adherence to hotel policies health and safety regulations and quality standards Conduct regular inspections of guest rooms public areas and facilities to maintain cleanliness and operational efficiency Handle conflict resolution and problem-solving related to guest issues or team concerns Liaise with other hotel departments to ensure seamless coordination and communication Prepare and maintain shift reports including incidents guest feedback and operational updates Support the management team with employee training scheduling and performance evaluations as needed Ensure financial control measures such as cash handling billing accuracy and inventory management are followed

Qualifications

Skills and Qualifications

• Proven experience in hotel management or a related hospitality role
• Strong leadership and interpersonal skills
• Excellent customer service and communication abilities
• Ability to remain calm and decisive under pressure
• Good organizational and problem-solving skills
• Knowledge of hotel management software is a plus
• Flexibility to work various shifts including nights weekends and holidays
• BSC degree in Hospitality Management or relevant experience

Additional Information

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world