Hotel Operations & Guest Services Lead

Hampton Inn & Suites Marshfield; Marshfield (WI); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Hampton Inn & Suites Marshfield is seeking an Assistant Manager/Supervisor to support the General Manager in daily hotel operations and guest service excellence. The role oversees guest services, staff training, and departmental coverage in the manager's absence, while helping manage budget, occupancy, and guest satisfaction goals.

Responsibilities include supervising front desk duties, handling guest requests, and reviewing financials and inventories to ensure seamless property performance.

Qualifications

• Hospitality Management experience (Preferred) or 2 years of hospitality experience in a progressive role or a Two to Four-year college degree.
• Read, write and speak English.
• Neat, well-groomed appearance including wearing the proper uniform and name tag when working (per brand standards).
• Ability to work a flexible schedule, including weekends and holidays.
• Knowledge of proper telephone etiquette.
• Ability to understand and adhere to proper cash and credit card handling policies.
• Knowledge of the surrounding area and events.
• Ability to communicate with hotel staff, guests, and management in a professional manner.

Responsabilités

• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
• Maintains a high level of professional appearance and demeanor.
• Maintain the highest level of confidentiality in all areas.
• Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers.
• Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests.
• Oversee meeting room scheduling, billing, and setup if applicable.
• Review arrivals daily, weekly, and monthly assisting the General Manager with rate recommendations and demand forecast.
• Motivate, train and develop staff members in all areas of the property.

Connaissances

Customer service

Communication

Leadership

Problem-solving

Multi-tasking

Training staff

Cash handling

Office software

Formation

Hospitality management experience

2+ years hospitality progressive role

Two to Four-year college degree

Outils

Microsoft Office

Description du poste

Hampton Inn & Suites Marshfield is seeking an Assistant Manager/Supervisor to support the General Manager in daily hotel operations and guest service excellence. The role oversees guest services, staff training, and departmental coverage in the manager's absence, while helping manage budget, occupancy, and guest satisfaction goals.

Responsibilities include supervising front desk duties, handling guest requests, and reviewing financials and inventories to ensure seamless property performance.