Assistant General Manager: Guest-Focused Hospitality Leader

BENCHMARK; Marlborough (MA); On-site; USD 98,000 - 115,000; Full time

Benefits offered by this job

401k with company match

Lucrative bonus programs

Full benefits

Job summary

Embassy Suites by Hilton Boston Marlborough seeks an Assistant General Manager to lead hotel operations alongside the General Manager, focusing on guest experiences and financial performance.

You will supervise front desk, housekeeping, F&B, maintenance, and other departments; participate in budgeting, planning, and staff development, with a strong emphasis on service quality and brand standards.

Qualifications

• At least 5 years of progressive hospitality experience in hotels.
• College degree or equivalent to a degree in Hospitality or Travel & Tourism management.
• Hotel experience with Front Desk Operations and Accounting.
• Hilton brand experience preferred.
• Strong leadership, communication, problem-solving and critical thinking skills.
• Must be flexible to work weekends and holidays.

Responsibilities

• Assist General Manager in day-to-day hotel operations with focus on accounting and financials.
• Supervise departments: front desk, housekeeping, F&B, maintenance, and others.
• Ensure adherence to hotel policies, procedures and service standards.
• Foster guest-centric culture and drive guest satisfaction.
• Address guest concerns and resolve issues promptly.

Skills

Leadership

Communication

Problem solving

Critical thinking

Flexibility

Education

Hospitality degree

Job description

Embassy Suites by Hilton Boston Marlborough seeks an Assistant General Manager to lead hotel operations alongside the General Manager, focusing on guest experiences and financial performance.

You will supervise front desk, housekeeping, F&B, maintenance, and other departments; participate in budgeting, planning, and staff development, with a strong emphasis on service quality and brand standards.