Housekeeping Manager: Lead Team & Guest Room Excellence

Quorum Hospitality; Kapaa (HI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Benefits

Holidays & Paid Time Off

401(k) Retirement Plan

Education Program

Hotel Travel Discounts

Daily Pay

Job summary

Hilton Garden Inn Wailua Bay in Kapaa, Hawaii is looking for a Housekeeping Manager to lead the daily operations of the Housekeeping and Laundry teams, ensuring rooms, public areas and back-of-house spaces meet brand standards.

You will supervise staff, manage schedules and payroll, participate in recruiting and training, and uphold safety and sanitization protocols while addressing guest requests with care.

Qualifications

• 2-3+ years of progressive housekeeping experience in a hotel or similar setting.
• Supervisory or leadership experience required.
• High school diploma or equivalent required; a 2 to 4-year college degree is preferred.

Responsibilities

• Oversee daily operations of the Housekeeping Department, directing housekeeping and laundry staff to ensure guest rooms, public areas, and back‑of‑house spaces are impeccably maintained.
• Conduct daily inspections of rooms and public areas to ensure compliance with hotel and brand standards.
• Manage inventory of housekeeping supplies and place orders as needed to maintain proper stock levels while minimizing waste.
• Process purchase orders and invoices in compliance with hotel policies and budget guidelines.
• Create and manage department schedules and payroll in line with business forecasts to meet hotel productivity and budget requirements.
• Participate in recruitment, hiring, training, and performance management of housekeeping staff.
• Provide hands‑on support during peak periods and oversee deep cleaning projects.
• Maintain cleanliness and safety protocols, including sanitization and proper handling of chemicals and soiled linens.
• Address guest requests, concerns, and complaints with attentiveness and efficiency.
• Maintain key control systems and enforce proper radio communication etiquette within the department.
• Ensure compliance with all hotel policies, safety protocols, and house rules.
• Collaborate with other departments and participate in hotel meetings as needed.
• Other duties as assigned.

Skills

Housekeeping experience

Leadership

Education

High school diploma or equivalent

2–4 year college degree preferred

Job description

Hilton Garden Inn Wailua Bay in Kapaa, Hawaii is looking for a Housekeeping Manager to lead the daily operations of the Housekeeping and Laundry teams, ensuring rooms, public areas and back-of-house spaces meet brand standards.

You will supervise staff, manage schedules and payroll, participate in recruiting and training, and uphold safety and sanitization protocols while addressing guest requests with care.