Guest Experience Manager

Sheraton Hotels & Resorts; Lahaina (HI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Job summary

Sheraton Hotels & Resorts in Lahaina, HI is hiring a Property Manager on Duty responsible for overseeing all property operations and delivering exceptional hospitality. The role resolves guest issues, guides front desk and guest services teams, and coordinates with departments to maintain service standards.

The candidate will lead Guest Services Teams, manage day-to-day operations, and implement service programs, with emphasis on guest satisfaction and operational excellence.

Qualifications

• High school diploma or GED required; 2 years experience in guest services, front desk, or related area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Lead, influence, and encourage others; advocate sound financial decisions; maintain honesty and integrity.
• Supervise and manage employees; oversee day-to-day operations; understand roles to cover for absences.
• Develop goals and plans to prioritize, organize, and accomplish work; handle disputes and conflicts.
• Maintain relationships with all departments to support operations and quick problem resolution.
• Provide exceptional customer service; respond to guest problems and train staff to meet service standards.
• Implement customer recognition and service programs; ensure policies are administered consistently.
• Guide HR activities: coaching, performance management, training initiatives, and employee satisfaction.

Skills

Interpersonal skills

Communication

Team leadership

Guest relations

Education

High school diploma or GED

2-year degree in Hospitality/Business

Job description

Sheraton Hotels & Resorts in Lahaina, HI is hiring a Property Manager on Duty responsible for overseeing all property operations and delivering exceptional hospitality. The role resolves guest issues, guides front desk and guest services teams, and coordinates with departments to maintain service standards.

The candidate will lead Guest Services Teams, manage day-to-day operations, and implement service programs, with emphasis on guest satisfaction and operational excellence.