General Manager

Abba Telavivian Kitchen; Miami (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

A renowned restaurant group in Miami is seeking an experienced General Manager to oversee operations, focusing on guest experience and team development. The ideal candidate will have a minimum of 5 years in a restaurant management role, strong leadership and customer service skills, and a passion for creating positive dining experiences. Responsibilities include managing daily operations, coaching staff, ensuring compliance with regulations, and representing the company's values consistently.

Qualifications

• Minimum 5 years of restaurant management experience.
• Proven experience as a General Manager, Restaurant Manager, or Hospitality Manager.
• Strong background in customer service leadership.

Responsibilities

• Oversee and coordinate daily Front of the House operations.
• Deliver exceptional hospitality and customer service.
• Monitor staff performance and provide clear, consistent feedback.

Skills

Leadership

Customer service

Food and beverage knowledge

Communication

Coaching ability

Tools

Restaurant management systems

Job description

Overview

We are seeking an experienced and highly driven General Manager to lead one of our restaurants and play a key role in the continued success of the Abbale group.

The General Manager is fully responsible for the day-to-day operations of the restaurant, with a strong focus on:

• Guest experience and hospitality standards
• Team leadership, coaching, and development
• Accountability to systems, procedures, and performance
• Financial and operational discipline
• Building a healthy, professional, and high-performing culture

This role requires an individual with a strong sense of ownership, proven restaurant leadership experience, and the ability to lead teams through structure, repetition, and example. The General Manager is essential to stabilizing operations today and preparing the business for future growth.

We are looking for someone who:

• Is passionate about building genuine, honest connections with guests
• Leads with presence, clarity, and consistency
• Thrives under pressure and understands the demands of restaurant operations
• Knows how to delegate effectively, while stepping in hands-on when needed
• Can push teams forward through coaching, accountability, and motivation
• Takes pride in standards, systems, and execution
• Understands that growth is earned through results, not entitlement

A minimum of 5 years of restaurant management experience is required.

Key Responsibilities: Operations & Leadership

• Oversee and coordinate daily Front of the House operations
• Work closely with the Chef de Cuisine to ensure alignment between FOH and BOH
• Lead by example during service, maintaining strong floor presence
• Organize, participate in, and ensure the success of all shifts

Guest Experience & Hospitality

• Deliver exceptional hospitality and customer service at all times
• Build repeat business by creating regular guests, positive reviews, and strong word-of-mouth
• Respond to guest feedback and complaints efficiently, professionally, and accurately

Team Management & Development

• Monitor staff performance and provide clear, consistent feedback
• Coach and develop team members based on their strengths and business needs
• Train new and existing employees on service standards, procedures, and culture
• Foster a positive, respectful, and high-accountability work environment

Standards, Systems & Compliance

• Ensure compliance with all sanitation, safety, and labor regulations
• Enforce and continuously improve established Standard Operating Procedures (SOPs)
• Maintain restaurant image, cleanliness, ambiance, and overall vibe
• Identify opportunities to improve daily operations and guest experience

Policies & Brand Representation

• Implement and uphold company policies and operational protocols
• Act as a brand ambassador, ensuring Abbale’s values are consistently represented
• Support long-term planning focused on stability, sustainability, and growth

Required Skills & Qualifications

• Proven experience as a General Manager, Restaurant Manager, or Hospitality Manager
• Strong background in customer service leadership
• Extensive food and beverage knowledge, with the ability to recall ingredients, dishes, and standards
• Familiarity with restaurant management systems (POS, scheduling, inventory, etc.)
• Excellent communication, leadership, and people-management skills
• Strong coaching and motivational ability
• High sense of urgency and accountability
• Ability to multitask, prioritize, and perform under pressure